The Saxony Apartments

Do not move to Saxony Apartments or any property managed by Richdale.

Our issues started during the application process when Richdale corporate requested an entire year of bank statements, which felt extremely invasive and unnecessary. The moment I questioned why they needed that level of documentation, I was suddenly told it was not required and our application moved forward anyway.

We signed our lease three months before move in. When we arrived, the apartment was not even finished being... painted.

Maintenance issues were constant. Our dishwasher was broken for over three months and was only repaired after we sent certified letters to corporate demanding action.

At one point a six month old payment suddenly showed as bounced because of what appeared to be a system glitch. The leasing office told us not to pay it while they resolved the issue. Their staff never documented that conversation. Every time we went to the office to follow up we were told to wait. Eventually, despite following their instructions, we were served with an eviction notice.

There were also serious safety issues. Our entire block went nearly two weeks with no exterior lighting at night. We reported it multiple times and were simply told to wait for repairs. Nothing was done to protect tenants or prevent injuries during that time.

The overall property conditions were unacceptable. The pool was broken most of the time we lived there with only half of it functioning. Trash was often left around the property and the sidewalks were constantly muddy.

The most concerning issue was mold in the vent system. It became so bad that I developed bronchitis. After repeatedly requesting maintenance, the solution was someone wiping inside the vent with a rag. I have video of this.

Almost every tenant we met while living there eventually moved out. On top of that, the property kept deposits that should not have been kept. They even kept my pet deposit even though my dog is a documented Emotional Support Animal. They also bill tenants through their own internal companies and then send those charges to collections.

Living here was an ongoing headache and one of the worst renting experiences I have ever had. I strongly recommend that anyone considering this property look elsewhere. Read More

The behavior of staff at leasing office is such that you would think they have a personal vendetta against anyone who chooses to make the mistake of moving in. For you own sake, rent anywhere else

I signed for my lease two months ahead of time. Somehow the unit was still being worked on when i moved in.

They have mosquitos everywhere its impossible to walk around

We made a maintenance request weeks ago for our leaky broken dishwasher. No response. I sent a letter via first class mail and email following up. No response. You call? They dont answer.

I lived in a 1bed/1bath on the third floor for about 15 months, but I got a new job out of state and had to move. I had great interactions with the staff and maintenance was always quick if I ever had an issue.

It's very close to a lot of major roads and highways, but far enough away where it's quiet at night. I never had an issue with the gym being overcrowded or with equipment not working.