Fossil Hill

If you have an issue with plumbing or AC! be aware that it will be a while till they get to you!!!!! unfortunately that is the maintenance they have.

I have lived in the complex for several years and decided to purchase a new home. When I physically went into the office to provide notice, they told me it was paperless, but my notice in the system and I went about my day. Now that my lender needs the notice, I went to get one and was told not only about the fees for breaking my lease but that I never signed a notice. They took no responsibility for the error and made it my fault for not requesting the notice. The front desk receptionist… Melissa, talked down to me constantly. Stated that I was rude. Would not let me finish a sentence much less listen to my concerns. Being in customer service the first and foremost is to listen the concerns of the customer that you are providing a service for. I could not even ask my follow up questions on how the additional fees would be billed because I felt like they no longer cared about what I had to say. When I said I will ask them to corporate, she said and I quote "I know that they are going to say to you." When I said "you do not even know what the question is", she proceeded to say "Oh I know what they will tell you." They decided from the moment I walked in the door that I was in the wrong. The whole situation would have been different if they only took accountability for the fact that they should have insisted that I sign a notice when I first went into the office in October. Or had the original apartment manager that I gave my notice to taken the time to see that my move out date was not 60 days from my notice. I am not disputing any of the fees nor the fact that I am breaking the lease. Just very upset that I was hit with all this new information 15 days before I move out. But according to Melissa this is all my fault for not reading my lease nor knowing how to do their job. Read More

I Will start this by saying I have never written a negative review for anything. This apartment maintenance and managment is a joke. In June In TEXAS I was left without air conditioning for 4 days. I was not offered a fan, a window unit, I was not apologized to they never offered to pay for a hotel, nothing. I messaged the owning company (Adaraliving) staying I had an emergency and was never contacted. I had to stay in a hotel with my 2 year old daughter for 3 nights and have not been reimbursed… . They have not even contacted me to discuss this.

I Will Also say the maintenance team is a joke. On multiple occasions I placed a work order that was not followed up on or half completed and left. The toilet was not attached to the uneven floor and wobbled. There was an electric outlet that was rewired and they left a hole in the sheetrock where they had gotten to the wires next to a sink! Not excusable. Read More

I recently moved here and I am really happy. I know they recently change owners and management and they are really trying to do their best. They are changing a lot of thing here for residents comfort and safety . At the beginning they offered me some specific things and when I moved I didn't had anything expected. But, Rocio, she did her best, everything she could to helped me so I can get what I was expecting. They have a lot of work here, but they are doing a really good job, and of course,… like a new company, they need time. The office personnel are really nice and they are always willing to helped you. Read More