Maxwell Apartments

Don’t be fooled by Scotty which is not a real person it is their AI robot doing their job for them so if you have any questions and concerns you need to be sure to talk with the actual person and not Scotty because they will find a reason to keep your supposedly refundable deposit as well as your admin and application fees so I just lost $400 due to their AI robot that does their work for them

I came to look at the model apartment and I opened the refrigerator and there were at least 5-7 roaches in the Freezer part of the Refrigerator and roaches in the cabinets. Keep in mind, this is the model. Literally no one lives there. This was perhaps the worst apartments that I ever viewed in my life and I am 56 years old. This place should be condemned.

There's a known cockroach infestation in the building we lived in - we had to break our lease early at the end of March 2024 after suffering for 7 months. We killed 40 roaches a day on average, and 60 roaches when the infestation was at its worst. Found them in our food, carpets, cookware, clothing, bedding, etc. We were having allergic reactions to the amount of roaches inside our unit. Despite all of this, our unit was immediately listed online for another tenant to move into (April 2024). We... communicated with management about it for months, so they've been aware the entire time of the extent of the infestation. They unjustly charged us to paint and clean the unit when we moved out, and they wouldn't allow us to dispute their claims with the proof we have that we didn't cause damage. Management also admitted to losing our Inventory & Condition Form (detailing all of the damages in the unit on our move-in date) that we submitted to the office in person when we moved in, proving their negligence with tenants' private information. Read More

I’m coming from New Orleans , looking for apartments. I scheduled a tour to look at them. Couldn’t even last minutes, Shelia had an attitude about going in the rain. It’s your job, it’s not my fault that it rains .. don’t take your frustration out on the customers if you can’t do you job right.

Very unprofessional staff! Charged me $90 a month, for water, for a two bedroom apartment, was offended that I questioned the water bill. Also added previous months of trash/water to a current bill, and provided no explanation to why, when it was already paid months ago. Ashley immediately offered me to look at lease termination options because i questioned these things! Valet trash RARELY get picked up, although you pay for it. Roaches, although you pay for pest control, even after I did a... roach bomb, there’s still roaches. Maintenance breaks things when they come to fix what you asked to be fixed. The laundry room has been closed for a few weeks. The mailroom was broken into in January and still not fixed, when I told Amy that I hadn’t gotten mail I’m over 2wks she said she would contact the post office, the door to the mailroom is still broke. I asked about the smart home feature twice, they finally end up just crediting me for not having it, since the beginning of my lease, but of course ONLY AFTER I COMPLAINED. The swat team was at the complex for another resident a couple of weeks ago, no safety email or text was sent out. The gate is always open, ppl who don’t even live here, park in the residences parking spaces. I’ll be looking elsewhere at the end of my lease. Read More