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Whenever I have an issue they are very prompt and quick. They understand and also will fix anything else they see

After living here since August - I’ve learned just what a nightmare this apartment complex is. Over the last two weeks I’ve witnessed over 8 cops on my floor for various reasons. Noise complaints tend to be the largest issue, but there is certainly other issues as well.

The cops asked for my help to let them upstairs because the concierge, as usual, was not there. I gave them the concierge/offices phone number to which nobody answered. I’m fairly certain management can’t keep a concierge... employed because they all quit after dealing with the tenants here.

If you work from home I highly suggest looking elsewhere, as many tenants prefer to play music 24/7 which will absolutely be heard through the walls. We’ve had bass so loud that pictures fell off of our wall. My frat house at a party college was substantially more quiet than this apartment complex.

The main issues with this apartment is the build quality and lack of management intervention when major issues arise. If you email them it is very unlikely you will receive a response. If there is a problem tenant they will simply relocate them to another unit rather than actually evict.

If you are getting anything less than 2 months free then you are almost certainly paying more than other tenants. If you decide to move in after reading some of these 1 star reviews - I highly suggest buying a bass to drown out the sound of other peoples basses. It won’t help much, but at least you can learn to sleep to your music rather than somebody else’s. If I could get out of this lease tomorrow without paying a small fortune I would. Read More

This complex is conveniently located near great restaurants. The office staff is helpful and amazingly kind. Dovie is the best??

DO NOT MOVE HERE!
This complex is expensive for no reason. I’ve had my car broken into and now stolen.
I’ve asked them to review the film to see who broke into the car and who stole my car. They told me that they couldn’t see the car on the film after reviewing. Come to find out they never reviewed the film! I asked to see the film for myself and they said that they couldn’t rewind the film. So I was lied to twice. If they can’t rewind the film then how did they know they couldn’t see my car?... What’s the point in having security cameras that do not work properly?
They only allow one parking spot per unit although there are multiple spots available. Guest parking is always filled with Cidercade guest.
The appliances and finishes in the apartments are cheap and outdated.
Walls are paper thin.
Save your time and money and look elsewhere. There are far better and safer places to live in Houston for half of the price you will pay here. Read More

This building is absolutely stunning! I’m in love! Most beautiful finishes and the neighborhood is so full of culture and walkability to some super cool hot spots! The staff are so warm and welcoming! Home sweet home! ??