MAA 510

If the unit they show you isn’t the one you’re moving into, or it’s “similar” dont trust it.

Just moved in this weekend and Nhu and Crystal were absolutely amazing, kind, and welcoming. Nhu was very patient with me helping me go over everything I needed to know about my home. I love how cozy my apartment feels.

Please read - When choosing an MAA managed property seriously question their maintenance handling procedure. I am a current resident with MAA and am appalled by the way they have handled habitual flooding in my unit.

My home has flooded a total of 8 times as well as incurred numerous other maintenance issues as a result. The most recent of which has happened from 12.19.2019 to present. Sadly major flooding occurred during the holiday period which included Christmas eve, day and New Years' eve,... day. There has been a severe lack of staff accountability and a lack of communication between each other. Which has resulted, at times no one coming out to fix an active flood. Over the holiday period, I had to stay with friends as my unit was not fit for habitation.

I requested compensation from MAA to which the manager replied, "that's why you have Renters Insurance, file a claim" and then to be moved into a different unit as there is a habitual problem. To which MAA replied 'you can, however, you would need to pay Transfer Fees, sign a new lease with new terms, conditions and rent at a higher rate than I am currently paying.'

After the 7th time the flooding occurred, enough was enough and I requested that the lease be terminated to which the response was 'you can but would need to give 60 days notice and pay a fee of 2.5x my monthly rent.' Naturally, as this was the holidays I had little money free to do so, and in my opinion, not an adequate method in which to provide help after the 7th incident.

I had reached out to the VP and area manager in an attempt to resolve the issue to which I received no direct communication from them.

It seems that ultimately what MAA cares about it its bottom line and less about their clients or the conditions they live in. I am myself in the real estate industry and shocked by the way they have handled this. Apartment locators beware, do not refer to your clients to MAA unless you do not want to receive complaints and renters please use extreme caution should you choose to live at a property managed by this company. They are in no way on your side. Read More

I love living at Post 510. The staff is very friendly and polite. The amenities and appliances in the apartments are great as well. The only downside is the amount of homeless people living around the apartment, as it doesn't make me feel quite safe at times. Other than that, it's a wonderful place to live.

Post 510 has been my home for almost 3 years. The staff has been hugely helpful and friendly, the maintenance is top notch, and my apartment feels luxurious and warm with super tall ceilings and nice fixtures. My thanks to the staff!