Rockridge Commons Apartments

We sincerely apologize for any negative experience you had in 2019. It's important for us to address your concerns and clarify any misconceptions.

We take pride in our dedicated staff and management team who work tirelessly to ensure a comfortable... living environment for all residents. We want to assure you that mold, roach infestation, and poor management are not representative of our standards. Our maintenance team promptly addresses any issues reported by residents, and we prioritize cleanliness and upkeep of our grounds and facilities.

Regarding storage space, we understand its importance and strive to provide adequate solutions for our residents' needs. We value your feedback regarding the trash valet service and will take it into consideration for future improvements.

As for our partnership with a wrecker company, this is to ensure parking regulations are followed fairly for all residents and to maintain order in our community.

We are disappointed to hear that your experience did not meet your expectations, and we welcome the opportunity to discuss your concerns further and address any outstanding issues. Please feel free to reach out to our management team directly so we can work towards a resolution.

Thank you for bringing these concerns to our attention, and we hope to regain your trust and satisfaction in the future. Read More

Thank you for taking the time to share your positive experience at Rockridge Commons in 2016. We are delighted to hear that you have had a pleasant stay and that our management team, especially Lisa, has been attentive, warm, and helpful.

At... Rockridge Commons, we strive to provide excellent customer service and ensure that all maintenance requests are handled promptly and efficiently. It's wonderful to know that your repairs and security requests have been addressed in a timely fashion, reflecting our commitment to resident satisfaction.

We will make sure to pass along your kind words to Lisa and our management team. Your feedback motivates us to continue delivering exceptional service to all our residents.

Thank you once again for your feedback, and we look forward to continuing to provide you with a positive living experience at Rockridge Commons. Read More

We apologize for the negative experience you had at Rockridge Commons in 2016. We understand the importance of having a positive and professional management team to ensure a pleasant living experience for our residents.

We want to inform you that we... are the new management team at Rockridge Commons and we take your feedback seriously. Since taking over, we have been working diligently to address issues such as communication, customer service, and overall resident satisfaction.

We have implemented new training programs for our staff to improve interpersonal skills and ensure that all residents are treated with respect and courtesy. Additionally, we are actively working on improving response times to phone calls and inquiries to provide better service to our residents.

We appreciate your feedback and encourage you to reach out to our office directly if you have any further concerns or if there is anything specific we can do to address your experience. Your satisfaction is important to us, and we are committed to making improvements to enhance your living experience at Rockridge Commons. Read More

We appreciate you taking the time to share your feedback about your experience at our complex in 2016. We apologize for any inconvenience or dissatisfaction you have experienced, and we want to address your concerns.

Firstly, we want to inform you... that we are the new management team at the complex. Since taking over, we have been working diligently to address issues such as the gate, parking lot lighting, and overall safety and security of the premises. We understand the importance of maintaining a secure and well-lit environment for our residents and are actively taking steps to rectify these issues.

Regarding social events and community engagement, we are committed to reinstating such activities to foster a sense of community and provide opportunities for residents to voice their concerns openly. We value your feedback and want to ensure that all residents feel heard and supported.

We apologize if you have had any negative interactions with our staff and assure you that we are focused on providing excellent customer service and support to all residents. We would appreciate the opportunity to discuss your concerns further and address any specific issues you may have. Read More

Thank you for sharing your concerns about your experience at our location in 2016. We sincerely apologize for any inconvenience or frustration you may have encountered. We want to address your feedback and assure you that we are committed to... providing the best possible living experience for all our residents.

Since the time of your review, we have made significant changes, including a new management team and improved communication and customer service protocols. We understand the importance of having a friendly and attentive management team, and we are actively working to ensure that all residents feel valued and supported.

Regarding maintenance and repairs, we have taken steps to prioritize timely and effective resolutions to issues such as mold and outdated appliances. We are continuously working to improve the quality of our units and common areas to meet the expectations of our residents. Read More