3/5/25
DONT BE FOOLED
This place has been a nightmare. Noise is a constant issue, with little to no enforcement. Trash piles up in hallways and stairwells, creating a disgusting and unhygienic environment. Maintenance is practically nonexistent—broken gates to the parking garage and doors to the stairwells stay broken for weeks, and the leasing office couldn’t care less.
The absolute worst part is the predatory towing practices. The tow truck literally sits and waits for visitor passes to expire, and one of my... guests even had the tow truck driver break into their car to tow it. It feels like a scam between the complex and the towing company.
To top it off, the leasing office staff is rude and dismissive, acting as if residents are an inconvenience. Save yourself the stress and find somewhere else to live.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Lumen responded to this review
Thank you for sharing your concerns. We apologize for the issues you've experienced with noise, trash, maintenance, and towing. We take these matters seriously and are actively working to address them, including improving cleaning in common areas,... expediting maintenance repairs, and reviewing our towing policies.
We also regret that your interactions with our leasing office staff were not positive. We will address this internally to ensure better service moving forward.
- Lumen Las Colinas
