The Arbors of Las Colinas

I usually don’t leave reviews unless a place truly impresses me in a positive way or deeply disappoints me. Unfortunately, Arbors of Las Colinas continues to disappoint.

I have been living in one of their apartments for almost six months, and they still have not properly resolved an issue that I reported back in November of last year.

The problem started when I noticed significant water leaks coming through one of the bedroom windows. Every time it rained, a large amount of water would enter... the room and create a mess. I submitted a maintenance request, but maintenance came, did absolutely nothing, and marked the issue as “resolved.” The leaks continued exactly the same.

Later, when maintenance came for an unrelated issue, I asked why the window problem hadn’t been fixed. The maintenance worker told me it was likely an exterior issue and advised me to submit a new request specifying that the leaks were coming from outside the window. I did so. They came to inspect it and said they had scheduled a third party to fix it. Time passed and no one showed up. I had to submit yet another request to remind them.

Eventually, someone came, but they were only there to fix the interior cosmetic damage, such as painting. I questioned whether that was the correct approach, and the worker himself told me it was not. He explained that the exterior leak must be fixed first to prevent further water intrusion, and only then should the interior be repaired. He went back to the office to explain this.

After a couple of days, they finally came to seal the window.

The real issue is how long this was allowed to continue. Due to the prolonged exposure to moisture, it is very likely that mold developed inside the walls around and below the window. Both my wife and I have been experiencing persistent symptoms commonly associated with mold exposure, such as severe nasal congestion, sore throat, headaches, and fatigue. We never experienced these symptoms while living anywhere else—only after moving into this complex.

We actively avoid using that bedroom, even when we have visitors, because we are genuinely concerned about our health and the health of anyone who stays with us.

We were also fortunate enough to speak with the previous tenants of our unit, who confirmed that these leaks existed during their entire stay as well and were never properly fixed. According to them, management would only repair cosmetic damage to make it look better, while the leaks continued.

This is no Read More

I don’t usually write reviews, especially negative ones, but I feel compelled to share my experience since moving in July 2024. From the start, there were red flags. Despite this, I signed a lease—a decision I regret.

The leasing process was frustrating. I had to initiate every call because no one followed up with me. When I finally received my offer letter, my name was misspelled and had to be corrected. On move-in day, I arrived on time but waited nearly an hour because my keys hadn’t been... made—a clear sign of poor management. I was also asked to resend my renter’s insurance and proof of electricity, even though I’d submitted them weeks earlier. No one checked their records.

When I got my keys, I wasn’t even the first to enter my apartment—maintenance was inside changing the locks. The kitchen faucet was filthy, and after they refused to replace it, I bought my own. When I opened the cupboards, I found a roach infestation. Despite multiple maintenance requests, the issue was never properly addressed. A maintenance worker even admitted management had been poor since the change—a bold statement less than 24 hours after I’d moved in.

In November 2024, I reported that the anti-slip coating in my bathtub had peeled off. Management told me I’d need to vacate my apartment for 72 hours to fix it but offered no support given the inconvenience—no place to stay or access to a shower. As of February 2025, the issue remains unresolved because I can’t disrupt my work schedule for 3 days.

The roach problem slightly improved only because I spent my own money on treatments after pest control requests failed. My neighbors shared similar experiences, using their own money to manage infestations.

Other issues include poor communication when water is shut off—no follow-up emails to confirm when service is restored. The AC barely works, and maintenance insists it’s fine. Valet trash is unreliable; my trash was left behind, and once, garbage sat in the walkway for days.

Recently, I was fined $50 for a recycle bag I briefly placed outside. I emailed management to explain, but they never responded. It’s frustrating to see them respond to online reviews, pretending to care, yet ignore residents’ actual concerns.

This was my first apartment, and the experience has been incredibly disappointing. I hate moving, but I plan to move this summer. I cannot recommend this property or its management to anyone. Read More

DO NOT MOVE HERE OR ANY BROOKFIELD MANAGE PROPERTY. Y’all read the reviews because it is the truth. My apartment had leaks due to the air conditioner in August 2023, June 18- July 2024. My two year old and I was left with a portable air conditioner that only cooled one corner of the apartment . It made my electric bill 400 dollars for the last month. I put in a work order to tell maintenance it was an issue with the way the lines were run because my sink did not work the last few months I live... there. The property management team only wants to fix the parking lot which they did twice in the months they own it so I guess new residence should live outside. They charge a monthly valet trash fee but they only picked up trash 10 days out of the 20 -21 days they are supposed to. When you tell the people in the office (JAZZ) , they say we are working on it. THEY ARE NOT. So you will still have to pay the trash fee and an admin trash fee.They also only have two small dumpsters in the front for 21 buildings of residence so it is full weekly and trash is always on the grounds. So future residents be warned. They will show you amenities that are good at all. The equipment in the gym is broken. They will only show you one pool because the other one is always green. Someone is breaking in the mailboxes so if you want your identity stolen this is the perfect place for you to live. And the people in the office know but will not change the door code or put cameras up in the mailroom in the back . Also they are trying to charge me 287 dollars for three months of water bills and trash fees after I moved that includes my two dollar deposit. So in total 487 dollars for all of the fees. The manager name Sabrina who has been there for one week say they are supposed to be charging two trash fees and an admin fee monthly. So yea DO NOT MOVE HERE Read More

The staff are very friendly when you speak to them, but that's all that can be said about this place. There is no advanced notice on any resident or property communications (water shut-offs, construction, etc.) and no follow-up when these issues are completed. The residents drop trash all over the property, creating a gross look, strong odors, and lots of visits from local animals. The property has zero security or safety measures in place (cameras, security staff, etc.), leading to... non-residents parking their cars for long periods without consequence and vandalism of property. The most recent incident was severe damage to the mailroom, which has caused a quarter of the residents to need to get their mail from the local post office. I highly recommend living anywhere else. Read More

My wife and I lived in the Arbors of Las Colinas for 13 months, from April 2022 to May 2023. We rented a 1 Bedroom apartment Cypress Renovated 719 sq. ft. on the 3rd floor.
This complex is located in a good location, close to shops and highways. This is the only positive thing I can say. And I'm giving it a one-star rating. The territory of the complex does not have a gate and any car or person can enter here at any time of the day. Nobody and nothing will stop him. The entrance to the building... is also free. There is no covered parking and your car is defenseless if hail comes.
The windows in the rooms are big and they have low energy efficiency. The rooms are very cold in winter and very hot in summer. The air conditioning must work very intensively to make the room comfortable. This has a huge impact on your energy bills. If we talk about the cost of living, about $180 was added to the rent for cable TV, water, sewer, garbage collection, and pest control. If you add a large electricity bill in addition, the cost of rent becomes not as attractive as it seems at first glance.
Since the fall of 2022, problems with garbage collection have begun. In the spring of 2023, ants first appeared in our room. They entered the room through the cracks in the windows. And it's on the third floor! This speaks to the quality of the pest control on the outside.
During the rental period, we did not hang the TV and pictures on the walls and never damaged the walls. After moving to the new apartment, we did the final cleaning of our old apartment. Therefore, we thought that there would be no problem in returning the deposit. However, the deposit was not returned to us. In the final invoice, the leasing company indicated the cost of cleaning the premises and painting the walls for the entire deposit amount. I went to the leasing office, explained the situation, and demanded my deposit back. One of the leasing office employees intervened in the conversation, started talking rudely to me, and kicked me out of the office. I behaved correctly and did not provoke her in any way. After she kicked me out of the office, she called the police. The police officers behaved correctly. It was my first such encounter with the police in almost 60 years of my life. I believe that such an attitude towards customers on the part of employees of the leasing office is unacceptable.
Based on my experience, I do not recommend this place for living. Read More