6/5/26
Decent Apartment - Terrible Management
The management staff has unfortunately been very unprofessional in my experience. Anytime I’ve submitted or followed up on a work order, I’ve been met with attitude or defensiveness when simply requesting basic communication and updates. Instead of focusing on resolving the issue, responses often shift toward explanations about what staff deals with day-to-day, which feels dismissive and unhelpful as a resident.
For a property that markets itself as “luxury” and comes at a high price point, I... expected a much higher level of professionalism and customer service from management.
On a positive note, the maintenance team has always been kind, professional, and helpful, and the community itself is generally well-maintained. Unfortunately, dealing with management over even simple work orders has consistently been frustrating and stressful.
Review from Apartments.com
Property Manager at The Darby responded to this review
We appreciate your candor and will be sure to share your kind words with the maintenance team. We are committed to providing courteous and responsive service, and we would like to learn more about your interactions with our team so we can work to... improve. When you have a moment, please reach out to us at residentrelations@liverangewater.com so we can listen to your feedback and take appropriate action.
