Stella at Shadow Creek Ranch

I've seen some pretty old reviews so here's the update on this place:
The front office people are pretty solid. I've had no issues with them and they're relatively helpful. The apartment itself is great. Sometimes the neighbors can be annoying but all in all, I highly recommend moving here ??

Apartment got robbed by someone who was definitely planning it for a long time. Timed the crime just right when we left for work and destroyed both locks. They loudly hammered open our safe while my dog was barking. You would have thought the neighbors would have said something since the walls are paper thin. Nope! They stole jewelry and licensed firearms so now there's someone in the area with a weapon. Workout facility is sub par. Dog poop everywhere. Not a great place to live even though on… the surface it may seem like it is nice. Read More

Just moved in a few weeks ago. The apartments are absolutely gorgeous. I give them that... They’re in a semi secluded area with trees and greenery. Very pretty. The lady who originally signed us upon was very friendly and provided amazing customer service....at least before moving in.

Now that we’re in, it’s been a struggle. We have received two complaints for “noise violations” during periods in which we were sleeping. The front desk administrator calls to issue a “courtesy warning” of a noise… complaint from some person who lives beneath us who stated we woke him up at 12:30 in the morning... I don’t know about you, but I have a real job that requires me to sleep during normal periods. No one in the Apartment was up at midnight. Normally we’re in bed prior to 930pm.

That being said, rather than the front desk taking his feedback and providing an actual solution (like his option to live on the top floor), they decided to issue us a “warning”...for sleeping...

Terrible customer service. Read More

This place used to be great when it was the Alexan at Shadow Creek Ranch with Greystar Properties. The staff and maintenance workers were great and friendly. They would take care of problems very quickly. Whenever it changed to Stella with Roscoe Properties, it all went downhill. Before, if the A/C unit messed up, The Alexan workers would treat it as an emergency and fixed it right away, even on Sunday afternoon!!!!!. However, when the same issue arose with the Stella people, it got close to… 5:00 pm on a hot May Wednesday and they wanted to wait until the morning. Whenever we moved out, the Stella people wanted to charge us for cleaning the room. Some of it was warranted but the office worker I talked too criticized the cleaning my wife had done and said it looked terrible. She said they expect appliances to be the same as when you first moved in. I'm sorry but after living in a place for 2 years, appliances will not look the same as when you moved in brand new. You can get it pretty close but not the same as brand new. I told the worker this and she disagreed saying she could do it. She was very rude. They charged $50 for not cleaning the oven whenever it is a SELF CLEANING oven. They charged $50 for simply pressing a button. I really missed the workers when it was Alexan. I definitely would NOT recommend this apartment to anyone. It isn't the same anymore. Read More