Wellington at Willow Bend

My daughter and I just moved in a couple of weeks ago after searching in different areas, and so far we really like it. Cristina in the office was very friendly and helpful in giving us a tour and helping us get our paperwork in order. The community so far has been clean and nice, people are friendly, our home is clean, pretty and comfortable. The neighbors were friendly and introduced themselves which we loved!!! For now I’ll rate the Wellington a 4 star but hope to make it 5!!!

Me and my family were looking for an apartment and decided to schedule a tour. The staffs Patrick and Miguel were very friendly and welcoming. We took a look around and fell inlove with the place. The process to sign the lease was easy because of the help from the staff. Great friendly staff.

I lived here for almost 14 years, and I have to say the last two years have been the worst. Where do I start.
1. The water doesn't work a lot of the time. In fact I have counted 36 water shows in the last 10 months or so. That is the emails, I have not deleted over that time.
2. The Amenities are a joke, The Grills either don't work at all (4 straight summers for one) or the partially work for the other two grills. The Pools are dirty all the time, there is hair and hair extension still in the... pool from last year. The Pool pumps need to be replaced, but they keep repairing only as needed.
These Apartments only spend money to get residents to move in, and once they do, there is no more help or no urgency to get anything fixed.
They spent hundreds of thousands on landscaping, but can't be bothered to replace a broken grill for 4 years.
They are renovating the apartments now, and that is a mess.
Mirrors fall of walls because they are made from Metal and weigh 24 pounds, yes I weighed them. They only use two screws and a mere 1/4 inch of silicon to hold to the wall. Once replaced by the construction crew, I asked if they were going to fix the other 100+ mirrors that were done this way with only two screws instead of four on all corners, they said no, they were told to only do the remaining 50 or so. This is a huge liability and risk to possible kids brushing their teeth and having a 24 pound mirror falling off and hitting them in the head. When I told the manager of this, she was more concern of the broken tree branches on the property than a possible law suit of a kid getting hurt in their own apartment.
I am afraid to say but after I've written in the years before I can no longer give this place a good review, in fact I warn people, this place doesn't care once you sign the lease about your happiness or your well being. I have pictures of the mirror, but no where to upload them. Read More

I am besides myself with the rodent and pest issue. The community is in such deep decay.

Banner only has 2 properties in Plano and cannot manage either one.
The other is infested with mold and theft.

I suspect this one has mold too as I've had terrible allergies since my move-in.

This apartment complex has been an absolute nightmare. I recently moved in as of 3 days ago and had to learn the hard way that my apartment has a roach infestation. I’ve not been able to live in my apartment due to this problem and am having to wait over the weekend for them to “hopefully clear out most of the roaches”. A very serious warning sign to anyone who is considering this apartment complex in the future.