6/16/26
Renters beware! River Ranch San Angelo
This property is completely unacceptable--both in the condition of the units and in the way management treats tenants.
At move-in, the unit was in poor condition: dirty, worn, and clearly not properly prepared. Toilets weren't cleaned, surfaces were grimy, and some of the furniture was literally held together with duct tape. Appliances were sub-par and outdated, and even after multiple requests to fix items, nothing was ever actually repaired. The apartments desperately need updates, but... instead of addressing issues, management ignores them.
The overall property isn't maintained either.
* The security gate never worked once in the two years my son lived there.
* The pool was closed more than it was open.
* The trash compactor has been broken for months, so they dragged in large dumpsters and left them outside the trash area--an eyesore and a sanitation issue.
Move-out was even worse. The billing was inaccurate and misleading. They attempted to charge again for June rent that had already been paid in full. And despite the lease ending mid-month, they refused to prorate July rent and billed for the entire month. They also have no intention of returning deposits--so whatever you put down, don't expect to get it back.
What makes this even more frustrating is that they cater heavily to college students, yet they only offer 12-month leases. Students are there for 10 months, but no 10-month lease option exists. They know this, and they take advantage of it.
Even after providing documentation and clearly outlining the errors, management refused to correct anything. Issues were dismissed, not resolved.
This complex is simply not worth the money you pay. The living conditions are substandard, the amenities rarely function, and the management practices are careless at best and predatory at worst.
If you do rent here, protect yourself: take detailed photos at move-in, keep every receipt, save every email, and be prepared to challenge your charges when you leave.
Review from Apartments.com
Property Manager at River Ranch responded to this review
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