5Fifty Apartments

I lived there for 3 years (2020-2023). My first year was great. After the new management came in, things went downhill. They do not answer the phone or messages. They dismiss issues. They do not take ownership of the issues. Pool was closed for the longest time. They tries to bribe us with a BBQ party or something. I would tell them “Just do your _ job!” I DO NOT recommend.

Please don't rent here. It used to be a lovely little community, but the owners/staff have clearly stopped caring about the residence. The complex has been without hot water for over 2 months now, despite multiple calls, emails, maintenance requests and face-to-face conversations with the office staff. The phone goes unanswered, emails are not replied to, voicemails surely go unheard.

There has been 0 communication from management about what's going on with the hot water. The front gate has... been broken since May 2022, and the pool has been closed for two summers. Staff have "apologized" for all these things, but have yet to fix any of them.

Please, take my advice, rent literally ANYWHERE else.

0 stars. Read More

I was there from 2020 - 2021. I initially applied as the units were "newly renovated." What I got was unfinished flooring and cabinets, crooked tile, and broken tracks and mirrors. Additionally, there are many stray cats and I woke up to a dead animal (bird, rat, etc.) on my doorstep every few months. Management kept saying they would help, then after a while snapped at me and told me they couldn't do anything. Specifically, "What do you want us to do? We can't do anything and everywhere has... rats."

When the new management took over I was hopeful. That didn't last long. They couldn't get the charges in order and somehow I was paying more when I questioned this, this they told me to read my lease. In preparation for my move out, I read over my lease to make sure I didn't miss anything. I emailed the complex four times across four weeks with some easy answer questions and never heard back. I finally had to go into the office to speak to someone. This conversation was rushed because I had just learned it was a half day for them.

When I followed up to setup a walkthrough of move out, the community manager Ashley called me and said, "You're really stressing me out." Yep, an email a week stresses her out, so I can't imagine how she handles the rest of her duties. I explained that all I was trying to do was get an answer to my email, and follow the lease move-out procedures. She told me, "Just make sure the apartment is clean and slide the keys under the office door." This sounded wrong, but as my move out was on a Sunday, she told me accepting the keys from me any earlier was illegal and I'd have to pay for the extra day because they were closed. So I did what I was told. I documented everything.

A month after moving out I'm being charged an exuberant amount of money for utilities even though I paid what I was supposed to (that Ashley told me) and they wouldn't respond to my inquiries. Finally connected with Lynetta in corporate and I can see the communication issues stem from the top. Long delays in response, not communicating fully, and even hung up on. It took until March to get this settled. Read More

They have terrible customer service. Will never pick up the phone and if they do they put you hold until you hang up. If you manage to to stay on hold they’ll just hang up on you! And good luck reaching a person again!

As someone whos has gone from apt to apt, this definitely was the best in service. Ashley definitely helped me make sure i had everything i needed to move in and made sure my apt was ready when i moved in.