MAA Alamo Ranch

I had a terrible experience living here. You can hear everything in the apartment above you. Even if they got a phone notification! I had cockroaches and silverfish that I complained about repeatedly. They say they use a pest control company but I never saw one and when they supposedly sent them to spray my apartment, it was their own maintenance staff with spray. I was happy to leave

I've been a resident for almost 2 years and within the last 4 months I have had both my cars broken into, a person was shot in the building next to mine and just yesterday on 12/13/19 my truck was stolen from this apartment complex in broad day light! When I went to the front office and asked if they could check the cameras Denise (a leasing agent) said they had cameras in the front and back entrances and that they will do their best to look into it. After an hour of them looking into the… camera's they then tell me that the camera in the back is not working and that have aware of this issue. No email was sent about the cameras not working and if they aware of this issue why wasn't it resolved right away?! They had no remorse for my situation and had an excuse for anything I threw at them. After about 15 minutes of arguing and yelling with the manager (Mary), she then had the audacity to tell me and my boyfriend that the leasing office nor the cameras were "not here for our security". She was rude and did nothing to deescalate the situation, instead she stood their with a smile on her face and gave an excuse for anything I pointed out to her about the complex. Like the gates that are never closed as they should be. They literally let anyone come in and out of the complex. (Dont see the point of a gated community) This is ridiculous because my truck was stolen when it was parked in a proper parking space and was registered on the signed lease contract. Not to mention someone was nearly killed about a week ago and they did nothing to assure our safety. If it wasn't for a resident contacting the news and reporting it we wouldn't have been aware of the crime as soon as we were. The front office is NO help when it comes to the residence safety. I would not recommend this apartment to anyone! Poor customer service and lack of empathy for their residents and have no care for OUR PERSONAL PROPERTY!
Best regards,

Maribel Negrete Read More

The staff is very unprofessional. I went to their front office to see the apartments and the apartment manager was being rude to a resident. The apartment manager was arguing and yelling at one of the residents about their vehicle being stolen. The manager kept repeating how they are not there to “ensure the residence security.” The apartment manager stated that the camera for the gate were broken in the back and they have not got them fixed. The residents were upset about the situation and the… manager did not do anything to de-escalate the situation.
There was also a shooting that occurred in the complex about two weeks ago and a resident was shot in critical condition. The apartment manager kept stated that the shooting was a personal incident that occurred and that they weren’t going to do anything improve the security. The apartment gates stay open all day long anyone can enter into the apartments at anytime.
There has been tons of car break ins and residents valuables taken. The apartment management have done nothing about it or tried to prevent it. Now vehicles are being stolen.
Do not move here it’s not a safe environment and the management are doing nothing to change it. Read More

Very nice apartments and great management. A little expensive but there are a lot of perks. Free gift wrap at Christmas, occasional treats, etc.