The Atlantic Stone Oak

Do not rent here,
I have been here for 7 years and I liked the area, a little bit outside of 1604, nice and quiet. I have been very patient with the office when it comes to getting things done. I had a refrigerator go out and had requested for maintenance to look at it. It was serviced and I was told it was working, which it was for a little while, but after about a week I started noticing it would quit working over night, the food would be cool but not cold and spoil faster and I would have... to hit the inside of the unit to get it running again. So I told maintenance and the office it still was not working properly and they told me they would look at it or swap it with another one. I went to work out of town for work and the fridge was never swapped and my food went bad. Finally it was replaced and I asked for some form of compensation for the lost food. I had to repeatedly go into the office to ask the status of the reimbursement because they never contacted me. I waited 3 months to finally get two $25 gift cards. Recently they told everyone that they would be towing vehicles that did not belong on property or have up to date tags. They gave us a day after they put a sticker on our vehicles to have them moved before they were towed. I went into the office and asked to be contacted regarding the situation to have time to get the sticker for my vehicle but was never contacted. I have left messages in the office when the managers are out of the office to be called back multiple times but have never been contacted and I have verified that they have the right number. I feel that the response time from the management team is not adequate on matters that do not fit their own agendas. Read More

If management and corporate put as much time into righting their wrongs, owning up to mistakes and refrain from "stretching the truth", that complex might actually be an enjoyable place to live. We had several major maintenance requests that was handled with zero sense of urgency. We did not have any water pressure for an entire week! Our AC unit without 3 different times within 6 months of moving in! We requested to stay month-to-month one additional month beyond our lease expiration as our... home we were building was not going to be ready at our lease expiration (despite our best efforts), and we were told NO! Mind you, we have never paid a day late and never received a lease violation. What we were offered when I requested this stay through corporate was even more disgusting. They attempted to blackmail us! They wanted me to remove a google review (which actually was originally moderately favorable with 3 stars), sign a confidentiality agreement AND waive my rights to sue them later. If they did nothing wrong, why would they be worrying about us filing suit against them at a later date AND why would they be worried about shutting us up?! I even offered to sign the agreement post move out, in exchange for the line items they deducted from security deposit to avoid legal fees, etc....but they ignored that request as well! Every item listed in this review, I can completely prove and is well documented. Read More

I have now been at Regency at LC for 3 years. We have new owners and management as of 1/31/2015. The previous owners were not concerned with the property maintenance. The new owners are only concerned with the property... they do not care about the residents. PROS: Design makes for very quiet apartments. Little external noise. Safe area. Large rooms. Garages. Maintenance is responsive. CONS: One dumpster that cannot last a long weekend (gross). Rent costs are rising quickly (16% in 2... years). Gates that never work (going on 8 months now). AC constantly breaks. No recreational areas but a playground for toddlers. Small pool for the number of residents. Parking for guests is rarely open. Students have to stand in cold and rain at bus stop (no covers). My biggest complaint is that the new mgmt treats its leasers like second class citizens. They have recently amended the leases with no warning or discussion with residents. They expected all changes to be implemented within 5 days of informing us. They have no sense of customer service. Read More

New owners in early 2015 have been making improvements. The management staff is much more professional. Still have an issue with old owner that was never resolved, but new owners have taken care of any issue I have had promptly.