Foundations at River Crest & Lions Head Apartments

Jackie was very helpful and I was able to get a beautiful apartment for a very affordable price !

Beautiful property! The staff were awesome and answered all of my questions! This community couldn’t be more conveniently located!

I love my place but I really wish the doors had screens and the home had no carpet at all . Roaches and carpet beetles I been seeing and it’s sad cause the apartment so beautiful and affordable.

Wins: The apartment itself isn’t bad overall. All apartment buildings have issues, right? It’s at a great location being near the town center. It’s also a fairly quiet community and my apartment was at a reasonable rate. Grant it rates these days are pretty unreasonable as a whole, but some battles just aren’t meant to be fought lol.

Opportunities: Unfortunately the leasing staff itself is below subpar. The apartment and apartment complex are only as good as the people running it. Any issues... you have with your apartment whether big, or small, will take months for resolution and even then still may not occur. Regardless of whether you spend your free time calling, emailing, or walking into the leasing office specifically. (This includes any issues from prior to move in date.) Additional opportunities are peer-to-peer communication, and document retention.

Way Forward: Teams have managers to do just that.. manage them. It shouldn’t be the consumer that is following up with deadlines, aged service tickets, etc. We pay to live here not work it like it’s a part time job. Follow up, accountability, communication (both with their peers and their residents), and setting deadlines are all things needed for this team. Yes, the leasing agents should take some self accountability here, but ultimately it starts from the top down. If they aren’t being managed to their performance then it’s not entirely their fault. Read More

i got my place broken into. and working with the insurance is terrible experience. just stay away.

the worst place.