Everlee

I toured a one-bedroom apartment in early April, applied on April 11th, and was approved on April 15th for a May 20th move-in. What should have been a straightforward process turned into weeks of frustration due to poor communication, lack of transparency, and disorganization.
When I submitted my application on Friday, April 11th, Danielle never informed me that I only had three days to complete the application requirements in order to remain eligible for approval. By Monday morning, while I was… at work, she was urgently requesting paperwork from both my employer and my veterinarian’s office — both of which have limited or no weekend hours. After unnecessary back-and-forth, she reluctantly agreed to continue processing my application if I could provide everything by Tuesday. Looking back, that should have been my first warning sign.
After being approved, I emailed Danielle multiple times over the following weeks asking when my lease would be generated so I could review it and begin setting up electricity and renters insurance. I did not receive a response until just three days before my lease start date.
I then submitted my electricity and renters insurance information, only to receive an automated email stating Danielle was out of town until after my move-in date. Michele then informed me that the documents I submitted were incorrect and additional paperwork was required. When I asked for clarification, I was simply told to “refer to the welcome packet.” Unfortunately, my welcome packet was missing one of the three pages that explained exactly what documentation they needed. Despite both Danielle and Michele having access to the missing information the entire time, nobody sent it to me until the day before my lease was supposed to begin — after I had already been requesting it for over a month.
Because of this, I had to leave work early and spend hours contacting both the energy company and my renters insurance provider trying to correct paperwork issues. One thing that stood out as particularly odd was that they required my renters insurance deductible amount. Even my insurance agent commented that he had never heard of a landlord requiring that information. When I asked Michele why it was necessary, I was simply told they “needed it to approve” me.
I also found it concerning that the lease process was only partially online. Instead of allowing prospective tenants to fully review and sign the lease digitally at their own pace, they required certain porti Read More