2/17/26
Give it a zero if I could - prioritizes revenue over resident well-being.
I experienced concerning interactions with two men on the property — one a tenant and the other a non-resident. I reported both incidents. During the second, while walking my dog, the non-resident stopped and watched me from across the property to see where I was going. I felt uncomfortable and ended my walk early. I called the office to express concerns about the building being unlocked during certain hours and suggested locking it earlier. My concerns were dismissed, and I was told corporate... requires it to remain unlocked.
Two weeks later, someone attempted to enter my apartment while I was asleep. They tried to get in for about three minutes. When I looked through the peephole, someone was standing there. I contacted the office and explained that I no longer felt safe living alone and asked to negotiate ending my lease two months early.
I was told my lease requires payment of two months’ rent and 60 days’ notice. While they said they were sorry it happened, no exception was considered. I was told they cannot control other people’s actions.
After moving out, $225 was deducted from my deposit for cleaning. I left the apartment in excellent condition and requested proof of the charge. I was then told there is a $250 minimum cleaning fee, despite my lease stating a $100 minimum for a one-bedroom, depending on condition. The condition did not justify the higher charge.
When I called the office, my calls were not answered, but when a friend called, the phone was picked up. The property manager refused to speak with me. While I prefer written communication, refusing to speak with a resident while also not responding to emails is unprofessional. Even a call acknowledging the issue would have shown courtesy. I received no response for two days despite follow-ups.
Overall, I would not recommend living here due to lack of transparency with fees, poor communication, disregard for safety concerns, and unprofessional handling of serious issues. My experience reflected a pattern of prioritizing revenue over resident well-being.
Review from Apartments.com
