The Fields at Timpanogos

I’m really disappointed with how this apartment office handles residents. When my fiancée and I first moved in, Sami — the original worker who helped us — told us clearly that if we ever wanted to upgrade to a larger apartment, the process would be simple and handled just like our initial application. She said we could continue our lease and move units without any issues.

Ever since the staff changed, everything has been the opposite. Jayden constantly brushes us off with “I’ll look at it… later” or claims he doesn’t think we can upgrade, even though we were told otherwise. Another staff member, Andy, gives us the same vague answers. Meanwhile, Sami was the one who actually knew the process and helped people apply, so we know it can be done.

We’ve been trying for weeks just to submit an application to upgrade, and they either ignore calls, don’t respond, or act like they don’t care. It’s incredibly frustrating.

Maintenance is just as bad — slow responses, no sense of urgency, and zero follow-through.

Overall, the place itself might be fine, but the current management and staff make everything harder than it needs to be. Communication is terrible, nothing gets done, and promises made when we moved in have not been honored. I wouldn’t recommend this place based on how residents are treated. Read More

I think the apartments are quite nice.
Management is knowledgeable and helpful.
I like that there aren’t hidden fees and that all that needs to be paid for is electricity.
I don’t usually leave reviews, but I felt like this place deserves it.

I wanted to leave more than one star. I really, really did. The apartment is massive and roomy. The front office staff was nice initially, the maintenance personnel have been nice, and I expected to be happy here. Unfortunately, the charismatic Andy up front disappointed when actual issues with the apartment arose. My electricity bills have been INSANE. I’m talking $200+/month when my thermostat has been set at a modest 68 during the day and 66 at night. My apartment even faces the south in the… winter for added sunlight. I have paid more in electricity the last 3 months here than I have in an entire year at any other complex I’ve lived in. When maintenance requests were submitted and e-mails exchanged and I finally had a chance to speak to the regional (Whitney) about it, she was condescending, disrespectful, and certainly not treated as a customer/tenant looking for an adequate solution to the problem. I am on the 3rd floor, with adequate sunlight - things that should be helping their case. Yet the unit is bleeding energy and the complex refuses to make the situation right. Severely, severely disappointed in how they chose to handle this matter. I will not say “don’t move here”. You can make your own decisions. But be mindful and listen to the reviews. This is my first time writing a poor review and I’m saddened I needed to. I hope this helps make your decision clearer. Read More

Kacey Tollefson- The apartments are really nice but the management team was lacking and difficult to get a hold of when we first moved in. The amenities are nice but get closed/break often, although it has been getting better.