The Branbury

Very disappointing experience with The Branbury. My son notified management that he and his roommate were trying to sell their contracts and were given the necessary paperwork. He also has digital paper trail showing The Branbury knew of their intent to sell.

My son found two interested buyers ready to take over their contracts. When he asked about submitting the “intent to sell” paperwork, The Branbury told him he didn't need to submit it yet. However, when the buyers went to move forward, The… Branbury provided different contracts reflecting a lower promotional rate. The buyers said management encouraged them to sign the lower-priced contracts when they questioned the price difference. They said they hadn't known about the promotion until The Branbury told them.

When confronted, management denied wrongdoing and refused to release them. Having already committed to signing elsewhere, my son spent more than six hours during a family reunion trying to resolve the issue with the employee answering the phones. He was repeatedly denied access to the leasing manager, told she was unavailable, and denied her name or contact information. Ultimately, The Branbury told them they would have to find new buyers themselves and even suggested offering a better deal to compete with its promotion.

The next morning, our attorney contacted The Branbury. Shortly afterward, my son and his roommate each received emails saying they were released because The Branbury had found other buyers. Interesting coincidence.

This was particularly curious because The Branbury had said they would have to find new buyers themselves and couldn't help until the complex was full—which it wasn't.

The Branbury also kept my son's $250 seller's fee despite losing his prospective buyers. They refused his refund request multiple times, citing their “standard policy,” and also refused reimbursement for the considerable time and trouble caused.

Regardless of legalities or policies, we felt it would have been honorable to refund the $250 in good faith. Instead, the experience felt extremely unfair.

We would never recommend The Branbury. We felt The Branbury manipulated the situation to its advantage, making us question whether they were unwilling to correct a mistake (best case) or unwilling to deal honestly with us (worst case).

If The Branbury responds, look beyond rebuttals, assurances, and policy references. Consider the specific actions and timeline described here and make your own decision. Read More