The Grace

Pros - beautiful new building. Nice amenities. Atop some nice restaurants.

Average - Easy to get a walk-in on site tour if they are available.

Cons - Exceptionally POOR customer service and lack of responsiveness during the application process. I was accepted and received a lease to sign. I proceeded to ask for a SOONER move-in date since the apartment was vacant and prepped, and I received the approval quicker than I anticipated. Obviously this is EQUALLY favorable to myself and the Property... Management. I asked twice within 2 days and never received a response. I would have been happy to move forward with the existing move-in date but was never given an option. It appears they gave the apartment away w/o notice. This placed me in an unfortunate situation. I guess I dodged a bullet seeing the prior review. I also checked BBB and it appears they have done this in the past. Someone else had to file a complaint to get their application fee back after a similar experience. BEWARE. Read More

Attentive, professional, compassionate and friendly staff describes THE GRACE. Truly the CROWN JEWEL in every aspect in downtown Arlington, VA. THE GRACE is HOME; )

This is not a luxury building. It gives the appearance of luxury, but it is not managed to a luxury standard in any way. I have spent my entire adult life living in luxury high rises and the way management handles problems here its more in line with the quality of my college slumlords.

For example, we do not have 24/7 maintenance for emergencies as advertised (and that we supposedly pay for). My fire alarm went off at 3 am, I was told to try to fix it myself. That worked for an hour. When it... went off again, the front desk person refused for 30 minutes to call the on-call maintenance man. The front desk then kept telling me that he was "stuck in traffic" for over an hour ... at 5 a.m. ...forgetting we can all look at Google maps to see where there is traffic. So they will also lie to you.

They don't care if you are displaced from your home at 3 am due to their faulty equipment (this is a brand new building to have these issues at all so soon is telling.) The maintenance person said the reason it's going off is that the fire alarm is directly in line with the vent that is blowing construction dust. So this will likely happen again in the near future as this is the dustiest apartment I've ever lived in.

So I spent the night, while extremely sick I "sleeping" in the lobby with my dogs, only to then have the "on-call" maintenance person step on my bed with his shoes when he finally arrived for his normal shift to deal with a faulty fire alarm.

Additionally, the trash bin is constantly broken and management's "solution" was to walk our trash down 13 floors to the back deck. I could go on. In short, you pay for conveniences that are not delivered.

The interface will not let me load a photo of the person stepping on my bed for evidence. I will continue to retry to add this photo.

I want to like this building, but it's impossible. Who knows what will happen next. It's been months so their excuse that they are new and working out the kinks is simply unacceptable at this point.

You cannot charge for a luxury level of service and give people a trailer park experience. Read More