Falcon Creek

I would like to thank the maintenance staff for retrieving items left by my Moving company during my transition out. The items recovered held sentimental value. I contacted the property manager, Ms. Debbie and informed her if the items left. They recovered the items from the apartment and I was contacted immediately. I enjoyed my stay at this apartment complex and the apartment complex was a great place to live in. I left the country and returned back to this complex. Great staff and maintenance… department. Highly recommend living there. Read More

AC units are guaranteed to break during summer time. Maintenance requests will take multiple weeks before any action is taken. Talked to other residents and they report similar issues with AC units. Main solution is to recharge the unit without looking into any real issue. Security is an issue. Multiple vehicles have been broken into throughout the whole complex.

Great location, pretty lake views, nice apartment layouts, but that's about it for pros. This has been, by far, the worst apartment living experience EVER! I travel a lot for work and have lived in plenty of places, but this one takes the cake. The office staff is rude, unprofessional and vengeful. There is zero communication between office and maintenance. Maintenance is slow, and when they do come, weeks later, the work is half-assed. Someone mentioned the radon testing and telling them they… couldn't go in. They did that to me too. I even put it in writing like they asked. I am at high-risk for COVID-19 and they assured me that they wouldn't go in, but they did.

Be ready to take pictures of everything, on move-in day, before you put in a maintenance request, after they "fix" it, and when you move out. Get security cameras to prove that someone entered your apartment. Put everything in writing. It's sad that you need to build a case, but you do. But even if you have "proof", they'll still keep your deposit with unnecessary charges, like refreshing the apartment for the next tenant. Remember to live there, but don't because they'll charge you when you move out for just breathing in the apartment. They get away with a lot of the charges because they know they can! It's despicable.

Also, if you own a dog, be prepared to pay for vet visits and avoid poo-mines. Technically, it's not the management's fault, but no one picks up after their pets, and no one picks up after them. They could hire someone to pick up poop/trash daily and it'll be a full-time job. Wait... they do have someone that does that, but still doesn't get it all. Maybe they need two people. I don't know. Read More

I lived in this community from December 5, 2020, through April 16th, 2021. In hindsight, choosing to call FCLA my home is one of the biggest mistakes I’ve made. I had signed a 13-month lease, but after 3 months of documented dissatisfaction and deplorable customer service, I was allowed to terminate my lease agreement with a 60-day notice. My termination fees were waived by the PM, to make up for my trouble.

In summation, I was personally treated like a nuisance, rather than a resident. I… regret living here, and I am still negotiating with staff about my final bill. Despite having the carpets and the entire apartment professionally cleaned, They have charged me $175.00 for a carpet clean. They have also charged me $77.50 for a crack in the frame of the microwave, which I am certain was there when I moved in (Take pictures of the appliances at move-in!). They have ignored my request to see the previous resident’s move-out inspection, as I would like to make sure this wasn’t overlooked at my move-in. Additionally, I’ve been charged $150.00 for one coat of paint, despite the fact that it would be covering basic wear and tear. Read More