Elevations One

I never write reviews due to me being in the same profession. However I’m am simply left no option. First off, staff changes like the time on clocks. The newest property manager was extremely condescending and rude to me upon our very first interaction. I use Flex, which is a rental payment option for residents to split their rental payments.First payment is due on the 1st and the second payment is due on the 15th. This is supposed to help residents avoid late fees. And with my pay periods it... assist me with paying all bills on time without facing penalties. I have never had any issues using flex until The Franklin Group took over here! My first payment was set up and place onto the flex account on the 25th of last month to be paid on the 1st. I received an error message from FLEX yesterday stating my payment was returned and to reach out to the property manager. When I arrived yesterday, the property manager was not there and I was instructed to get money orders for the portion of rent I was suppose to pay on Flex. And that I would be able to pay the rest on the 15 as initially scheduled. When I arrived with my money orders today, I was told by the property manager that she will not be removing the fee and I need to bring the entire amount of rent TODAY, what the point of having this payment option if it doesn’t work properly. Completely unprofessional behavior and is something I have NEVER subjected my residents to! My ceiling in my bathroom has had a hole cut in it from a leak in the unit above me by maintenance since DECEMBER!!! I ITS MARCH!!! I have followed up several times, With no actual update on when it will be repaired! The property is dirty and my neighbors constantly complain about mice! I live here because it is affordable in this economy! Having policy is one thing but having compassion and empathy towards others means EVERYTHING! Do not move here, I regret it daily ! Read More

This is the most disgusting place Ive ever lived. They are money hungry dishonest people. The overturn rate for the leasing and property management is outrageous. Everytime I had an issue there was a new person dealing with my case and they had no knowledge of my complaints. I complained multiple times about mice nothing was done and when I actually asked the manager to come look, she declined as she was "afraid of mice" My final straw leaving for the weekend and returning home with my in my... toddlers bed. She wont even sleep by herself now.
They are HORRIBLE Read More

Home been remodel with gutted out but I have live with roaches and mices.. I have traps throughout my whole place and catch at least every night. I have plastic bags in holes around the base to keep them out which doesn’t help. The lease saids smoking is prohibited but you are so close to neighbor it come through vents. Hallways smell terrible of animals; police and first responders are constantly in the neighborhood. Office staff are friendly but have no control and you can’t reach no higher... management for questions. Read More

This place is NASTY. Filled with roaches and mice in your house. Front office and maintenance do nothing about it. All maintenance do is filled the floor holes and put out sticky traps, Pest control comes and barley do nothing about roaches. You should not be living in a place where mice walks around freely and roaches crawling on you, DISGUSTING!!!

I do not recommend these apartments ! Stay far away from here don’t let the affordable price point fool you, this place is all smoke and mirrors ! Honestly where do I start leasing here was a nightmare process should have know then all the problems I would be dealing with. I am a new resident at Elevations One , I have lived here for approximately 7 days and I already know this is going to be the longest year of my life !!!! The most irritating and unprofessional thing happened to me today my... package was not delivered because I don’t have a door number on my door, I fold them the day of move in and was informed that that’s not an emergency! My front door doesn’t close securely which is a safety hazard to me and my family ! There is raises carpet all over the apartment due to loose floor boards. They carpet did not smell as if it had been cleaned before I moved in , I got down on the floor and smelled it ! There was no new apartment smell, the apartment was not MOVE IN READY ! Cabinets are tarnished . Dishwasher had dead roaches and even though I cleaned it , I still don’t trust it because it has a weird smell! Paint spots all over the hardwood as if they took no precaution while painting the place. Trash in apartment buildings , caprisun and chip trash in the hallways attracting unwanted company (roaches) Leftover trash from previous tenant , I had to go through and thoroughly disinfect and deep clean the whole house before I even felt comfortable moving my 9 month old in . I’ve never heard of an apartment not coming with a shower stopper! The toilet paper holder is not sturdy. I said all of this to staff and the property manager hasn’t at all reached out to me to see if the matters had be handled or even to apologize for all this BS! DO NOT MOVE HERE !!!!!!!!!!! There’s a bunch of activity in the neighborhood and it smells like a million cigarettes in front of these apartment buildings because you’re not allowed to smoke in your apartment! Nothing screams welcome home like the smell of a million cigarettes and people smoking right in front !!!!! I am so over this place and it’s literally been a week that I lived here !!! When my lease is up definitely won’t be renewing !!!!!!!!!!!!!!! Read More