River Trail

The good: Sales staff are very helpful, grounds are well maintained, and the apartment is nice.

The bad: Management is completely incompetent and downright rude. They can't make decisions without going back to corporate in Colorado. Follow through is nonexistent. Rather than stating what the price per unit really is they add fees for valet garbage, parking, common utilities, etc... amounting to another couple hundred dollars per month.

If I had a do over, I would not have moved here.

For starters the two main entry gates not operating for the entirety of our one year lease. They claimed they were fixing them but would rather paint staircases or give parking tickets instead. Lots of dog poop all over the grass. And if you parked in reverse they would put a warning sticker on your window and you’ll have to buy goo-gone to clean it off. This complex was too overpriced for the “gated community” or the lack of parking spaces if you don’t pay for one. You’ll also be paying a lot… for valet trash even if you’re right next to the trash bins and you can’t remove it from your utilities. Not to mention there are cats around the complex who will tear through your trash when it sits outside your door to get picked up. Despite all this the complex was just fine for a first time renter but you’ll be paying a lot of random fees along with your rent and utility charges. Some unit fire alarms go off at least once a week and take a long time to turn off. The good side of these apartments was the central location, large space throughout the units, fairly quiet neighbors, and responsive management. But you may be better off somewhere else. Read More

River trail apartments has been a big disappointment for our family since we moved. They tricked us by giving us an ADA apartment unit without informing us. They gave us a unit with no cabinets at the bottom of the kitchen sink and bathroom sink, with microwave on top of the counter, with high toilet seat, etc. This was different from the video that they showed us since they won’t let us see the actual unit because according to them it wasn’t ready. This things could potentially cause harm to… our baby who is only 9 mos old and our 6 yr old son. I don’t understand why they gave us an apartment that is meant for disabled when none of us are disabled. We reported several times to their management but they only offered us to move to a different unit with a higher rent, deposit and transfer fee which for us is unfair. We were excited to move in river trail since they offer nice apartment units, we even extended 7 days from our previous apartment just to secure the unit, only to be disappointed. Now, we have been left hanging for almost 3 wks. We couldn’t even unpack our things because we don’t know what to do next. Lesson learned not to trust anyone, make sure to check the apartment unit before even starting with your application. Read More

River trail apartments has been a big disappointment for our family since we moved. They tricked us by giving us an ADA apartment unit without informing us. They gave us a unit with no cabinets at the bottom of the kitchen sink and bathroom sink, with microwave on top of the counter, with high toilet seat, etc. This was different from the video that they showed us since they won’t let us see the actual unit because according to them it wasn’t ready. This things could potentially cause harm to… our baby who is only 9 mos old and our 6 yr old son. I don’t understand why they gave us an apartment that is meant for disabled when none of us are disabled. We reported several times to their management but they only offered us to move to a different unit with a higher rent, deposit and transfer fee which for us is unfair. We were excited to move in river trail since they offer nice apartment units, we even extended 7 days from our previous apartment just to secure the unit, only to be disappointed. Now, we have been left hanging for almost 3 wks. We couldn’t even unpack our things because we don’t know what to do next. Lesson learned not to trust anyone, make sure to check the apartment unit before even starting with your application. Read More