2/17/26
Living on Edge Isn’t Luxury
I genuinely wanted to enjoy living at CityLine. We liked our apartment at first, but living here has become exhausting and not worth the price.
There are multiple recent 1-star Google reviews referencing the same individual and that is not a coincidence. A resident in Building B has created an unsafe, hostile environment for months. This has been ongoing and documented.
Since December, we’ve dealt with late-night knocking and tugging at our door. This individual has yelled at residents, caused... property damage, charged at my husband in the parking garage, and charged at our dogsitter while we were away. Not being able to safely have someone enter your home is unacceptable.
Families live here. Children live here. Women walk their dogs alone here. No one should feel on edge walking through their own building.
Management continues to label this a “legal matter” and reference “after-hours security,” yet there is no visible security presence, no consistent patrols, and no clearly communicated safety plan. Residents are told to call 911. That is not a proactive safety strategy.
This is also not the first concern we’ve raised. We previously reported someone smoking fentanyl in the garage and a vehicle break-in. The pattern is consistent: issues are acknowledged, but meaningful action is slow or invisible.
When this escalated, the leasing office began keeping its doors locked and requiring residents to text for entry while residents continued dealing with aggressive behavior.
Yes, we’ve dealt with fluctuating rent and shared water billing. Frustrating, but manageable. Safety is different. Safety is not optional especially at these rental rates.
For what you pay, you should feel secure in your own home. Instead, we’ve spent months feeling unsettled.
If safety and accountability matter to you, consider that carefully before signing a lease here.
Review from Apartments.com
Property Manager at CityLine responded to this review
Hi there,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time in the community has been so unsettling, and we completely understand how stressful and frustrating this situation must feel.
While... we’re unable to comment on individual residents or specific incidents, please know that our team is aware of the concerns that have been raised and is actively addressing them in line with our policies and local guidelines. We understand that when situations like this occur, prompt responses are expected, and we’re sorry if things felt delayed. Please know that there have been actions happening behind the scenes to ensure the matter is being resolved.
We’re also sorry that your interactions with the leasing office have felt impersonal — providing a supportive and responsive experience for our residents is a top priority, and your feedback helps us improve.
We truly hope we can turn this experience around for you and your family and appreciate you sharing your perspective so we can continue to focus on improvements for the community.
Warm regards,
Sidney - CustomerService@udr.com
