Ridgetop

Great place, nice management. Very helpful people and the grounds are always kept clean.

Myself and neighbors have complained about the rats in the roofs for weeks now and management has done nothing except give us sticky traps. Are we supposed to crawl in the space ourselves and trap rats? I can’t sleep at night because I can hear rats gnawing and scurrying above constantly. Downstairs neighbor was moved out because rats ate through his pipes and flooded the apartment.
Also, for months our water bills (shared collective for some reason) has increased three fold and management... won’t explain why. You’re charged $25 for trash pickup whether you use it or not. This place is trash. Don’t live here. They don’t care and as you can see from their responses on here, they provide you with corporate responses, not a human touch. Read More

I lived here for 12 months and the only good thing was the neighbor. My apartment got full of black mold and they took 3 months to “control” it. Management offered me an arrangement which I accepted, my time to move out came, I sent them all the proofs, and 3 months later they still have not answered back. All of this after my clothes, walls, mattress, and furniture got mold. I know I’m not the first one or the last person that get mold on their Ridgetop apartment and they do literally nothing... other than says “it’s not toxic”. Read More

Ridgetop could be an excellent place to live, but the corporate management prevents the on-site management from carrying out their duties.

Corporate does not care about the condition of the property, and on-site management is not given the authority to properly maintain and run the property. The condition of the property and its services has declined sharply. Rents go up while life here gets worse.

I have lived here for nearly 3 years, so I have seen a few management teams come and go. Though... the on-site management has been uniformly excellent, I am appalled at how the corporate management prevents them for doing their jobs and running the property well.

For example, the landscaping company hired to tend the plants, lawns, etc. was not doing any work at all. The on-site management had no authority to get the landscapers to fulfill their contract, as the contract was with the corporate offices. The corporate offices refused to act, and the whole property became very unkempt. I was embarrassed to have friends visit as the property looked so bad.

Another example is the trash collection service. Residents may pay $25/month to have their trash collected from their doorsteps 5 nights a week. Our trash is being picked up very irregularly, though we still pay $25/month. On-site management can't change trash collection companies or make any demands on on the irresponsible company, because corporate forbids it, and corporate refuses to do anything about it.

I do not like to think about moving, but I know many residents are leaving due to the situation with corporate.

Corporate needs to listen to on-site management, and use the wealth of hands-on experience and insight the on-site staff offers.

Corporate also needs to give more authority to the on-site staff, so that they can do their jobs properly and completely. As it is, corporate is preventing the on-site staff from making this a great place to live.
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Do not waste your time with this place. Words cannot describe how frustrating it was to live here for almost three years. If my schedule wasn't so unpredictable then I would have been out long ago. Pool has been closed for almost two years. Hot tub hasn't worked for years. Black mold will grow in your apartment even with dehumidifiers and ample airflow. Your apartment will fall apart because the maintenance staff is not provided quality materials. The ONLY good part about this community is Wes... the Lead Maintenance technician who is the longest tenured employee currently at this location. Additionally, I have never seen a greater turnover in staff anywhere. Over the course of almost three years I have seen over a dozen individuals quickly come and go from the office. If I were to guess the property managers don't care about this location. The office has been under construction on and off for months, cars had been waiting to be towed for years and the sprinklers haven't come on as of my last day on 14JUN2021. I really didn't want to leave this review but the last straw was finding out that i have to pay for a professional cleaning service even though my wife and i cleaned for hours prior to moving out. I have seen what the "professional" cleaning person brings to clean with. I can assure you the service isn't worth $165. Read More