Sterling Heights

Thank you for sharing your feedback. We’re sorry to hear that your experience has not met expectations, and we appreciate you taking the time to voice your concerns.

We take issues such as cleanliness, maintenance of common areas, parking, and gate... functionality seriously, and your comments have been shared with our team for review and follow-up. Community upkeep—including pet waste removal and addressing maintenance concerns—is an ongoing priority, and we are continuing to work with our vendors and staff to make improvements.

Regarding patio guidelines, these are outlined in the lease agreement and community policies and are in place to support safety, uniformity, and accessibility throughout the property. While we understand these rules may feel restrictive, they are applied consistently across the community.

We value resident feedback and would welcome the opportunity to discuss your concerns in more detail and work toward a resolution. Please feel free to contact the management office directly so we can better assist you. Read More

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has not met your expectations, and we appreciate you bringing these concerns to our attention.
Our goal is always to communicate clearly and... fairly with residents. Notices may be delivered through different methods depending on the situation, including door notices, phone calls, and email, and we understand that inconsistencies can be frustrating. Your feedback highlights the importance of ensuring our communication is both received and understood, and we will continue working to improve in this area.
Regarding community standards, routine inspections—including patio compliance—are intended to ensure safety and lease adherence for all residents, not to single anyone out. That said, we understand how this can feel intrusive, and we appreciate your perspective.
We acknowledge that staffing changes can be disruptive, and we recognize the importance of continuity and trust. Our team is actively focused on creating a more stable on-site presence moving forward.
We also apologize for the inconvenience caused by pool closures, fitness center conditions, and gate or key fob issues. These amenities are important to our residents, and we are continually working with vendors and maintenance teams to improve reliability, cleanliness, and access.
We truly value resident feedback and would welcome the opportunity to discuss your concerns directly and work toward solutions. Please feel free to contact the leasing office so we can better understand your experience and see how we can improve it.
Thank you again for your feedback. Read More

Thank you for sharing your feedback and we sincerely apologize for the inconveniences you've experienced. Our team is committed to enhancing the living experience for all residents, and your insights are invaluable. We are actively working on... updating our facilities and improving communication with our maintenance team. Additionally, we are addressing the availability of our leasing office staff to ensure they are accessible when needed. We appreciate your patience and understanding as we make these improvements.

Your satisfaction is important to us, and we hope to positively transform your experience in the near future. Read More

We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Thank you for being a valued resident!

While we strive to always be polite, timely and transparent, I apologize for what sounds like a less than ideal residency. Without our residents, we could not be in business, so we know how important it is to provide excellent customer service. ... There may have been some opportunities for us to better communicate with you, so that your perception of us would reflect our values. Thank you for your feedback, as we will take it as an opportunity to improve; we wish you well. Read More