8/7/25
You won’t get your deposit back
I lived there for a year. Nothing luxurious about it. You are charged for every little thing. Even the security lights outside. You won’t get your security deposit back. I paid someone to clean and was charged for 8 hrs of cleaning. I have photos of the apartment upon move out and the place was clean. I didn’t clean the light fixtures because I didn’t have a ladder but you would think they would be responsible for some things prior to a new tenant moving in. I also had all holes filled and... bought matching paint and painted but was charged for holes/painting. I had the carpets professionally cleaned but was charged for that too!
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Arvada Apartments responded to this review
Hi,
Thank you for sharing your feedback. I’m sorry to hear you were dissatisfied with your move-out experience. We understand how frustrating unexpected charges can feel and appreciate the opportunity we had to review and discuss the charges with you... directly.
To clarify:
·Total deductions were $682.95 plus utilities.
· Cleaning: Of the 13 total hours spent, only 8 were charged, based on visible dirt, debris, hair, and personal items left behind. We understand there is a level of normal wear and tear which we took into account with your charges:
• Cabinets – 1 hr
• Bathrooms – 2 hrs
• Appliances – 2 hrs
• Windows/blinds – 1 hr
• Lights/shelves – 1 hr
• Floors – 1 hr
· Painting: Wall repairs and touch-ups were needed due to nail holes, dents, and mismatched areas throughout. While a full paint was required after your move-out (totaling $700), only a portion of that cost was charged to you as we recognized your attempts. Additionally, we had the unit fully painted prior to your move-in in July 2024.
· Carpets: Although you hired a cleaning service, our vendor found moderate soiling throughout and had to re-clean. We encouraged you to follow up with your original cleaner to potentially get a refund for the service you paid for as it was not up to our standards.
·Other items: Charges included one blind replacement and a damaged drawer cover.
You had acknowledged areas were missed after reviewing our photos we provided you. We strive to ensure each new resident moves into a clean and well-maintained home, and that means holding everyone to the same standards. A move-out cleaning checklist is provided in advance to help set expectations, including items like light fixtures and fan blades.
While we understand you may still disagree with some of the charges, we stand by the documentation and process. We truly wish you all the best in your next home.
