Arvada Apartments

Hi,
Thank you for sharing your feedback. I’m sorry to hear you were dissatisfied with your move-out experience. We understand how frustrating unexpected charges can feel and appreciate the opportunity we had to review and discuss the charges with you... directly.
To clarify:

·Total deductions were $682.95 plus utilities.
· Cleaning: Of the 13 total hours spent, only 8 were charged, based on visible dirt, debris, hair, and personal items left behind. We understand there is a level of normal wear and tear which we took into account with your charges:
• Cabinets – 1 hr
• Bathrooms – 2 hrs
• Appliances – 2 hrs
• Windows/blinds – 1 hr
• Lights/shelves – 1 hr
• Floors – 1 hr
· Painting: Wall repairs and touch-ups were needed due to nail holes, dents, and mismatched areas throughout. While a full paint was required after your move-out (totaling $700), only a portion of that cost was charged to you as we recognized your attempts. Additionally, we had the unit fully painted prior to your move-in in July 2024.
· Carpets: Although you hired a cleaning service, our vendor found moderate soiling throughout and had to re-clean. We encouraged you to follow up with your original cleaner to potentially get a refund for the service you paid for as it was not up to our standards.
·Other items: Charges included one blind replacement and a damaged drawer cover.
You had acknowledged areas were missed after reviewing our photos we provided you. We strive to ensure each new resident moves into a clean and well-maintained home, and that means holding everyone to the same standards. A move-out cleaning checklist is provided in advance to help set expectations, including items like light fixtures and fan blades.

While we understand you may still disagree with some of the charges, we stand by the documentation and process. We truly wish you all the best in your next home. Lee mas

I understand it can be frustrating when an appliance stops working. The refrigerator is probably the worst one because you can lose a lot of food when it happens. We believe in transparency and so I can confirm that we do not pay for lost food when... a refrigerator stops working and needs repair. We are clear in our lease terms that we do not reimburse for damage/loss of personal property due to normal maintenance issues that will happen from time to time in life whether you live in an apartment, a condo, or a home you own.

Regarding the comment about the building sinking, I can tell you without question that none of our buildings are sinking. I’m guessing this person has noticed some normal settling cracks that occur in the first year of a new building. They can happen throughout the first year as the building goes through it’s first temperature and humidity cycle. Lee mas