Royal Arms Apartments

Disorganized and rude management that has no respect for tenants or their rights.

Property manager Mellissa was great to work with, made things super convenient and as stress free as possible. Great communication. The property was always kept clean, apartment was in turn-key condition. No complaints at all.

I recently had the pleasure of working with Mellissa during my apartment leasing process, and I can't speak highly enough of the experience. She made everything incredibly smooth and efficient, allowing me to apply and move in within just a week. The apartment itself has brand new everything inside with top-notch appliances and finishes. The location is fantastic and truly add to the overall experience of living here. Mellissa's professionalism, attention to detail, and prompt communication made... all the difference. I highly recommend working with her for anyone looking for a seamless leasing process. Read More

I have lived at Royal Arms (previously Karen Arms) apartments for nearly 5 years now. The previous management was absolutely amazing and I loved living here! However, since Orosz Properties took over management of the apartment living here has been terrible! Nearly every week the water to our apartment is shut off without prior notice. Recently, they have been doing renovations to the common areas of the apartments and entered my apartment without any prior notice. I have called the front office... multiple times and their answer is always the same: "I don't know how this could have happened." If you value your rights as a tenant in Wisconsin, look elsewhere for a place to live. Read More

Truly enjoyed my time at Karen Arms apartments up until the new management took over. I lived there for 4 years and never had any issues, loved the apartment, location, and neighbors. Unfortunately when the new management took over and rebranded to Royal Arms, things took a turn for the worse. We started having issues with hot water and occasionally had water turned off without any notice. Previously when an emergency caused water to be shut off we'd get instant notice either in person or over... the phone. Once the new management took over, I had to call the office about coming home to no water and the response I got was "oh yea it will be back on within the hour". It's unacceptable to not notify tenants that the water was to be shut off even in an emergency. This happened many times, and only one of those times was due to the road construction. Even though they did get slightly better at notifying us about water shut offs, there were still times when it was shut off without a word from management. We also started having trouble with water pressure and water temp, leading to our showers occasionally going super cold, super hot, or reducing water flow so much that it wasn't enough to even rinse off the soap we just lathered on. Not to mention the multiple times the hot water was just non-existent. With new management also came constant construction, often even on weekends early in the morning. The construction happening in apartments in our hall often meant the hall was filled with dust which is unsafe to breathe and often nails were left scattered on the floor in common hall space. The few times they would give warning about an upgrade that would be happening to or around our apartment, they didn't even show up when they said they would. The new management was extremely flakey, and often hard to get ahold of. Our deposit got lost in the mail and though we were told they'd follow up promptly via email after they spoke with accounting, we didn't get any response to follow up emails and had to go in person twice to finally get our deposit back. Be weary of the flakey management and greedy owner. Read More