Olde Pulley Lane

Property Manager at Olde Pulley Lane responded to this review

I'm sorry to hear about your dissatisfaction at Olde Pulley Lane. We are always happy to address any maintenance issues you may have. If you would kindly enter a maintenance request in your tenant portal or call, we will address them within 24 hours.… Management or the full-time maintenance man on the property have never been notified of insects in the basements. Neither of us have ever noticed this issue while on the property. Again, please feel free to place a maintenance request and we will be happy to look at this further. The laundry machines are owned & maintained by an outside service and are there for the tenant's convenience. There is phone number to call on the machine if needed. I do believe they are still cheaper than going to the laundry mat, but management cannot control the cost of them as they are again, owned by outside company. A staff member, who is a professional at cleaning, cleans every unit before move-in. They take detailed pictures before anyone moves in. Management is happy to address any of those pictures with you if this was not addressed properly before you moved in. Again, please feel free to reach out to management for any issues or concerns and we would be happy to address them for you. Read More

Property Manager at Olde Pulley Lane responded to this review

I'm sorry to hear about your dissatisfaction at Olde Pulley Lane. We understand that rent prices have increased, but we have also invested a lot into the property. Like a brand-new parking lot, all new sidewalks, all new boilers, and lots of new… appliances, along with full time staff to maintain a professional property. We do understand frustration of the pool being closed. This is due to some major repair/safety items that are under review with management and will soon decide how to proceed forward. We would be happy to address any appliance issues you are experiencing, even if this mean replacement with new ones. The hallways and basement areas are professionally clean on a weekly basis. We have issued parking passes for all residents as that is what the parking spaces allow. We also audit the lot for any violations regularly. Any vehicles in violation are notified and towed/ticketed if necessary. Please feel free to reach out to management with any questions or concerns so we can address them properly. Read More

Property Manager at Olde Pulley Lane responded to this review

I am sorry you are dissatisfied with your time on our property. We always try to address any concerns if brought to our attention in a timely manner. During the snowstorms we are as responsive as we can be with the weather conditions that occur. The… washer & dryer are supplied for the tenant's convenience but are owned by an outside company so please contact the phone number on the machines if you are experiencing difficulty with their machines. The pool has major issues leading to safety concerns, so we are looking into how to proceed. Please reach out to management if you have concerns as we are always happy to discuss them further. Read More