7/13/26
Poor Management & Racist Neighbors
My experience living here has been extremely disappointing. I was transparent with management before signing my lease that I had a puppy, yet within weeks of moving in I began receiving complaints without management first communicating that there was a resident below me or attempting to find a reasonable solution.
Shortly after, I experienced a temporary payment issue caused by duplicate bank charges. I notified management immediately, explained the situation, and was waiting for the refund.... Instead of communicating or allowing time to resolve the issue, I was served a five-day notice less than three months after moving in.
The lack of communication, professionalism, and courtesy has been frustrating. Many residents have expressed similar concerns that management is not respectful or willing to work collaboratively with tenants.
There are also serious safety concerns, including reports of fire alarms not functioning properly and a fire occurring in an apartment that put residents at risk. These issues, along with concerns about lawn treatments being applied without proper signage or warnings despite residents raising concerns about pet safety, have added to the feeling that resident well-being is not being prioritized.
A home is more than just the building—it is the way residents are treated and the level of care provided. Unfortunately, my experience has been one of judgment rather than support, and I would encourage prospective residents to carefully consider how management handles communication, safety concerns, and tenant needs before moving here.
Review from Apartments.com
Property Manager at Spur 16 Mequon responded to this review
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
At Spur 16, we strive to communicate openly with all residents while also consistently enforcing the policies outlined in... our lease agreement. This includes addressing pet-related concerns when they impact neighboring residents, as well as following our standard procedures for late rent payments. These policies are applied consistently to all residents to ensure fairness throughout the community.
Resident safety is one of our highest priorities. We take all reports and concerns seriously, work closely with the appropriate professionals when needed, and are committed to maintaining a safe living environment for our residents. We also work closely with our landscaping contractors to ensure they comply with applicable requirements and industry standards.
We understand that misunderstandings can be frustrating, and we regret that you feel your concerns were not handled in the manner you expected. Our team remains committed to treating every resident with professionalism and respect, and we remain available to discuss concerns directly in an effort to reach a positive resolution.
We appreciate your feedback and wish you the best moving forward.