8/27/25
Avoid this place
If you are looking to rent here, be careful. I initially loved this place after touring, and I applied for an apartment. When you apply for an apartment with this complex, they require you to pay a $300 holding fee upon submitting your application so they can hold the apartment for you. I received an email from one of their leasing specialists the same day saying I was approved. In that email, she stated that we just have to wait for the current resident to move out and then I would be sent the... lease to sign, which I thought was weird but I went along with it. Over a week later, I received another email with my approval letter. In this letter it states, "Please note that a current resident is able to cancel a move-out notice at any time." This was very concerning to me, as it had never been mentioned or discussed with me when I toured the apartment or had been in the information I was given. I reached out to ask about this as it sounded very sketchy, and it's as sketchy as it sounds. When you apply, you are not applying for a specific apartment. When I questioned this, they said there is no guarantee you will get the apartment you applied for and if the current resident were to decide not to move out, that they would try to place me in a similar apartment. This was unacceptable to me, and I did not feel comfortable waiting around to see if I would maybe have an apartment when it was time for me to move. I decided to look elsewhere and forget about moving here since no guarantee could be made. I then asked for my $300 holding fee back as clearly no apartment was being held for me whatsoever, and they refused. The holding fee is nonrefundable according to their policy. This was at least clear when submitting the application. However, since no apartment was actually being held for me, I figured the least they could do was give me my $300 back that was taken for "no guarantee." If you're thinking about moving here, make sure you ask about this. On their website, it lists specific apartments (lists what floor it's on, the apartment number, if it is updated or not, etc.) and addresses and when submitting the application, it makes it seem like you are applying for a specific apartment, but you are not. I would avoid this place.
Review from Apartments.com
Property Manager at Oak Shores Apartments responded to this review
We are so sorry we did not meet your expectations. We’d love to make this situation right and provide a solution that will result in a more positive experience. We hope to hear from you soon.