Estelle

conviently located and beautiful apartments but paying for a gate that never works and trash pickup that doesn’t show

Floor plans are great, open and new concept. Location is convenient. Amenities are good but could be improved.

The amenities are great the valet trash is not. The valet trash seems like a great idea, but only creates bug problems. The amount for rent is ridiculous too.

Estelle is nice but way to expensive and needs some work with the staff to address problems better. I was the first few tenets in the apartment complex. The gates never worked. Paid $50 for a key fob for the gate not to be working half the time. People’s cars was getting stolen/broken into and all they told us to do was to make sure we locked our cars. They never put up cameras to fix the problem or to at least see who was doing it.
I had put my 60 day notice in and my water bill shot up. It… was $116 for my 1 bedroom apartment with me just living in there. Called and finally got them to credit my money after being asked multiple times if I had a water leak which I knew I didn’t and also the water company bringing up in the email how she’s seen I’ve put my notice in!!! (Why does that matter) My water bill for June/July was again $100 for just me, I called again and all they could take off was $14.
I bought a house and moved at the beginning of June but still continued to pay for my rent for another month. Paid everything I had to be done with the complex and I get told I had to pay $87 for a water bill for the month of June 1st /July 14th when I wasn’t even using the water but for 3 days of the cycle because I had moved out June 3rd. Called and all I was told was since they don’t have a meter the water bill gets split up between apartments and gave me a number to call about the water and it went straight to voicemail. You shouldn’t be charging a 1 bedroom apartment for water as the same as a 2 or 3 bedroom apartment. I just find it really strange how my water bill was $40 to $50 the 2 years I’ve been there but the moment I turned in my notice to leave it shot up to $100. If you’re looking for apartment complexes do yourself a favor and go elsewhere unless you wanna be paying $100 a month for a water bill for a 1 bedroom apartment on top of my very expensive rent I was paying. Read More