Lumen in Birmingham

I have been living here at Lumen for over a year and I have overall really enjoyed my stay. Staff is professional & readily available!

I have enjoyed my time here living at Lumen. It’s been a great experience so far living in downtown Birmingham.

Probably one of the worst experiences I have ever had with an accommodation business. From the minute I signed the lease, they made it extremely difficult for me to pay (yes pay them!) the required fees to move in as I didn’t have a US bank account set up yet as I was coming over from a different country. Then from the minute I moved in, the noise was TERRIBLE. The train “that only comes once or twice a day”, clunked by 3-4 times and hour, and even throughout the night, literally shaking my… headboard against the wall and knocking decorations off my desk. Dust was constantly blown from the tracks onto my balcony which made it impossible to use that extra “facility” I was paying for. The neighbors around me had no respect for people wanting to sleep and study, and were constantly banging or playing loud music at ridiculous hours - furthermore, management did nothing to sort this whatsoever. The second morning after arriving, I was welcomed to a massive pile of liquid dog poo right outside my door that took hours to be cleaned up, and there was constantly areas of dog wee and food spills in the corridors.
There was a massive flood over Christmas (understanding that this was not their fault) which led to half the building being moved out to a hotel for the rest of the academic year and those of us left had to deal with construction noise, mess and workers for the rest of our stay, with absolutely no compensation at all.
To top it all off, I literally scrubbed the whole room down, including the floor boards, before leaving; making sure it was even cleaner than when I moved in; only to find out that they had charged me just over $150 for two TINY areas on the wall with slight smudges - apparently they had to “repaint the whole apartment” and it cost that much??!! Very hard to believe on my part. When I questioned this, it took over 5 emails and 3 weeks to finally get a reply - no one wanting to answer me because they already had the money taken from my account.
I had friends who, despite paying a large fee for parking in a “secure lot” had their car broken into and items stolen.
After all this, I guess it’s obvious to say that I DO NOT recommend that you stay here! Don’t be dragged in by all the fancy marketing and happy faces when they encourage you to sign a lease because it is only a steep downhill slope from there. I actively discouraged teammates to not stay there because I couldn’t bear for anyone else to have to go through it. Read More

All the amenities are well worth the price at the Lumen. Furnished rooms really up to date and modern. The service from Erin was outstanding. One of the best community assistants we have ever come across moving from place to place with the Army. Very pleasant and professional attitude while being up beat and courteous.