Village at Gateway

i would give 0 stars if i had the option to. the place is not bad but it is the worst mangement i have ever come across. unprofessional, rude, mean, and lazy. the first year we lived here our unit became infestied with roachs after countless requests for pestcontrol and months of waiting finally somebody came. they atempted to evict us on numerous occasions and fined us for late payments even though we always payed out rent early, and when we brought this to there attention they gaslit us by... saying we never payed and showed us incurrect payment statments and refused to look at receipts showing we were on time. our hot water was cut after they didnt pay the gas bill (it is their responsibility to pay for it). our floorboards have been broken since the day we moved in. there has been water leaking from the floorboards, we have brought this to there attention and they have yet to do anything, more people are moving out then moving in, think twice before moving in.
Read More

Bad management. I've never wanted out of a lease more

The team is high energy and about service. I appreciate the follow-up and follow-through. The units, location. and the additional amenities make this one to consider!

The homes are built with quality products and appliances. You can see the details from the front door to the stainless steel handles on the cabinets. The property manager Allen is very attentive and provides superb customer service. His communication style makes you feel like you've been knowing him forever. I would recommend this property to my family and friends due to the quality of the homes, amenities, and Allen's warm and inviting personality.

-Tabia

The recent winter storms brought on an onslaught of several residents’ pipes freezing and other associated issues, which were met with passive aggressive emails from management as they were apparently frustrated due to residents contacting them with questions. What I have found is that in the winter and summer, electricity bills tend to be higher as insulation is non-existent coupled with the high ceilings that they flaunt as ‘vaulted.’ Maintenance is decent, though understaffed, and apparently... overwhelmed by the flood of service requests, as when you submit a request, never expect a timely response. It usually takes days for them to respond if not a week. Do yourself a favor and keep looking for that perfect rental property because if you are looking for this one as an option, looks can definitely be deceiving. Oh, and don’t get me on the train that comes at the most inopportune times. Read More