Sky At Chandler Airpark

I lived at Sky at Chandler Airpark for more than two years. While the community and apartment complex are amazing, the Management Group and leasing office are the biggest headache you will ever deal with. I could write a book’s worth of complaints, but I will say this: if anyone deserves their flowers, it’s Austin. He is the most competent person in the leasing office, so if you must work with anyone, I recommend him. Everyone else has been either incompetent, unwilling to help, or full of… attitude.
We were nothing but great residents. However, during the process of applying for a bigger apartment, they claimed my credit card payment for the application fee failed due to “insufficient funds.” They charged me an extra $50 and forced me to pay again with a cashier’s check (a huge inconvenience), even though I had plenty of funds. My bank statement proved the transaction went through, and I showed this to both the leasing office and management support. They cited “policy,” refused to look at the proof, and told me to dispute it with my bank. To this day, I haven’t received a refund for that $50. The issue was clearly a system error on their end, yet they refused to take accountability or make an exception.
Fast forward to moving out: we terminated our lease early because a roommate moved out of state. We paid the agreed two months' rent and the prorated final water bill. Despite this, they sent an invoice for additional costs including another water bill, deep cleaning, full painting, and professional carpet cleaning ($200). The only valid charge was for damaged patio blinds and perhaps painting for mounted TVs. The carpet cleaning charge was completely unnecessary; the carpet had only normal wear and tear. They sent “documentation” photos of a clean carpet in one room and a normal furniture imprint in another to justify charging us for 3 hours of cleaning.
When we questioned the charges, the leasing office referred us to management support in San Antonio, TX. That number always goes to voicemail. They claim they will call back but never do. In fact, my roommates got responses to their online reviews before we ever received a call back. My girlfriend left 4 voicemails with no response. To make matters worse, they lie in their replies to bad reviews. For example, they replied claiming, 'Our Account Resolutions Department previously discussed these details with you via phone,' which never happened.
I could go on about how unprofessional this experience has been Read More

DO NOT MOVE HERE> SHADY LEASING OFFICE/ MANAGEMENT

After moving out, we were hit with excessive charges that were unjustified. ($200 for "stained carpets" $180 3 hour cleaning fee $100+ paint) When we requested proof or itemized evidence to support these move-out charges, management refused to provide any pictures or documentation. There was no clear explanation, no photos, or evidence - just a bill. It felt completely unfair and lacking transparency.

When we attempted to dispute the charges,… we were directed to call a number supposedly based in San Antonio, Texas. However, the number never connects you to an actual representative. You are forced to leave a voicemail stating that someone will return your call within two business days — and in our case, no one ever did. Repeated attempts resulted in the same outcome: voicemail, promises, and no follow-up. It feels like a deliberate barrier put in place to avoid addressing tenant concerns.

Unfortunately, this was not our first issue with this leasing office. Earlier in our application process, we were double-charged for application fees. When we brought it to their attention, they refused to issue a refund despite the clear duplicate charge. That situation alone should have been a warning sign.

Overall, the lack of accountability, refusal to provide documentation, poor communication, and unresolved billing disputes have left us extremely dissatisfied. Renters deserve transparency and responsive management, especially when it comes to financial matters. Based on our experience, I would not recommend leasing here. Read More

Gave me a citation for weeds in the back yard blocked by a brick wall but when I brought up their own policy on vehicles with damage not meeting property expectations, they said they deal with it when they deal with it yet… funny enough, the same cars are always here! Additionally, the property never fixes things correctly, there are crickets everywhere… and I mean everywhere. The pools are closed half the time and the rent is outlandish. It’s AWFUL for how much you pay.

The construction quality is horrible. There is nothing "Luxury", as they promote themselves, about hearing your upstairs neighbors toilet flushing down your wall. Unless you are on the top floor you are in for a very noisy experience. Im not exaggerating how loud it is. I once thought my tub faucet was turned on so went to check but it was the upstairs neighbor. It seriously sounded like it was IN my apartment. The plumbing is pretty bad as well.

It's also not just the ceiling that is thin. If… the people above you stomp or drop anything your walls will shake. It's like living inside of a drum.

Very few speed bumps and signage and no enforcement of community rules means people here are generally rude and drive way too fast.

More than half of my experiences with the office staff have been bad. They are often rude and not the sharpest. One tried telling my gf that the gate opener doesn't use a battery and was rude to her for suggesting that she needed a new one.. It does use a battery by the way.

Amenities are nice. That's basically all you are paying for. Read More