Las Colinas At Black Canyon Apartments

Rented here for an awful 14 months. Here was my experience…

•During the annual fire inspection I had a family emergency that was taking me out of town. In emails I was told I had to bring my fire extinguisher to the office during business hours or I would be charged a $50 fee. Maintenance could have picked up the extinguisher but property manager said, ‘NO!’ Had to involve the regional manager who had maintenance pick up the fire equipment.
•package locker area is to small. Packages left on... the ground and 2 of mine stolen. The keyboard was broken the entire time I lived there, will not scan barcodes.
• there was a very foul odor around the building I lived in. The smell would be so horrific blowing through the walkways, I would hold my breath until I got out into the parking lot.
•loud music many times at 1am, 2am. Texted property security. He told me the office wouldn’t do anything unless I called the police and filed a report. I have the text!
•Cars will line up and wait at the gate for someone to go through then everyone goes. What are you going to do… get out and ask if they belong there? I found the gate to be a nuisance. Especially on a property that’s not fully gated. Uber drivers,Instacart, shipping packages,… It was an ineffective pain.
•The carport covered parking poles are in the way of you getting out of your car if you pull forward in your car. Parking backwards is not allowed. They don’t care you can’t get out of your car. Their interest is seeing plates and towing cars.
•on the 60 day notice - the manager requires you use there form. It’s 3 pages long and waives the 24 hour notice to enter an apartment. This was a big deal for me because of confidential case files.
•My unit was upstairs- the tenants below sit on patio chain smoking cigarettes & marijuana. My Unit either smelled like an ashtray or bong. Of course you can live in a closed up house with no fresh air and pay more on electricity to run the air. YAY! I don’t live in an ashtray, and pay 250 more than advertised rates.
•my Unit was on the main road and YES the traffic is very loud. I slept with my TV on to help buffer it.
•in the contract they have listed cost you will be charged for cleaning, nail holes, etc… You are at their mercy to be honest. I got a neutral third party inspection prior to turnover. Thank god I did. Read More

Well here its been almost three years and I have started receiving harassing calls from this place as well has suddenly hit my Credit Report stating that I owe them 2800 dollars for 'cleaning' and for exiting my lease early. Here's the funny thing. I didnt exit my lease early. I was never given my deposit back after the law (31 days) requires it. Renting that place was horrible. Scorpions and Geckos constantly being found inside. Broken bottles in the pool and hot tub. Children getting drunk in... the pool area and the "safety officer" did nothing about it. Now three years later this unauthorized charge shows up on my credit report? They must be doing pretty poor to come after a veteran 3 years later. This place is trash. Like the majority of the reviews say go spend your money elsewhere. Read More

I have lived here for over 3 years and absolutely loved it UNTIL they changed office personnel. Michelle in the office loves to just tell people No. We now call her No-No. We asked for the corporate number when we had an issue with a double rent payment going through and they refused to give it to us. They provided us the email address and we have sent numerous emails and never received a response. We went in to pick up a package and No-No told us she was too busy even though there were 4... packages delivered that day and 2 of them were ours and it would have literally taken 27 seconds to grab the two that were ours. The ONLY saving grace of this place is Andy. He actually cares about his tenants and will do what he can to make sure you are taken care of. The manager Jamie basically called my husband a liar to his face when we had a double rent payment come out (they tried to take it 3 times!). This place used to be great but I would NOT at all recommend moving here. The office staff is terrible (besides Andy of course) and the apartment quality is absolutely a joke. They are built terribly and you can hear every single move your upstairs neighbors make. My ceiling fan lights blow out because of the noise from my upstairs neighbors. They are FAR from luxury apartments. If you love being told no and love feeling like your neighbors are going to crash through your ceiling then this is the place for you. Read More

Just moved after a one year lease. You can hear every noise coming from above units, like it was on microphone. I saw new residents that looked to be part of half-way house counciling around the pool.
Pet owners let their dogs relieve themselves anywhere, any time, and 90% just left the dropping, and never attempted to use the bags provided. Same goes for the garbage in the dumpsters. If a child was sent out to put bags into the dumpster, and couldn't reach the height, it ends up all over the... ground. The place is a dump, and although the lease has pages of you can't do this...none are enforced. Way over priced for what you end up with. And don't expect you receive any portion of your security deposit back. We spent an entire day cleaning, shampooing and touching up paint, and received only $25.00 of my $300. deposit. The place is a joke, and security is a sham. Save yourself the aggregation...rent somewhere else!

Signed; Happy to be gone. Read More

We wanted to rent these apartments for years. Our lease is up here soon and we came to see the apartments and when we did they were having an employee appreciation party! Which made us think thats great that they take care of their staff they must treat their residents the same way. So we came back a day or two later. They said that they had nothing to show and to come back in a few days. I checked a few websites to see if any availability had come up. Sure enough every website including their... website said 5 available NOW apartments. So we went back down there. Keep in mind i read all the reviews so i know there was some complaining about the staff. I just brushed it off as past issue. We arrive and they said that there was nothing to show and that i should contact Jamie to ensure that there is availability. We leave disappointed in the service. The reviews i read state that they had a problem when they had moved in and contacted the front office and they pawned them off to Jamie. They contacted Jamie and he or she said that he or she didnt know why they told the resident to contact him or her because that is not her or his job title. So the resident contacted the office again and got no where. So when we got told to contact Jamie we instantly got the hint that either they are lazy or they have something against us instantly. We really like the look of the outside of the apartments and the possibility of a great view, but its not worth the hassle of the front office. Read More