Island Palms

Lived here for three years, the last year there was change in the staff and communication and service definitely suffered. Prior to that staff was attentive and took care of any issues promptly. Other than that I found the community to be quiet and neat. Just make sure you get everything in writing!

I got Very Lucky and got a pristine location. This place is beautiful and quiet. Management is Tops for me. I was in property management in San Diego, Ca. for 17 years. Worked for the best property management company on this earth. So far these managers are very on top of maintenance issues and a very friendly and caring staff. I hope to be here a long long time. If it's something I can work with I will. If it is something I can't and don't need to deal with I will submit a maintenance request.… That's why I want to rent in an apartment complex, so I don't have the headache of contractors. Read More

I had an issue with my apartment, and I emailed management and included a link to a video to help describe the situation. The next day, I got a call from the management and instead of being courteous and polite, she started the conversation with "I don't know what you're trying to do, blowing up my inbox, now my email is jammed!!" I was caught off guard by that, because well, I emailed her because she's the management and it is her job to attend to these issues. The management is unfriendly and… unapproachable. It took a while of arguing with her to get her to send someone to come fix my unit's issue, which is just such a waste of time, given that it is her job to deal with things of this sort.
And side note, they keep $80 of deposit for "carpet cleaning" no matter the condition or how long you lived there, so don't even bother to try to maintain the apartment, they will charge you regardless. Read More

I moved into these apartments earlier this year and it was an easy process. I had been to a few other apartments but loved these ones when I saw them and it was close to everything. I had an upgraded apartment which was very nice but when I moved in I didn't have my cabinet doors on due to an order issue. For this the office staff gave me a credit towards my first months rent which they didn't have to because I understand they have a few hundred apartments and are busy but they did and they had… them up as soon as they got them. The front office staff is awesome and maintenance was nice and responded to my maintenance requests in a good time. I wish I didn't have to move away from this apartment cause I loved them and the community but I would definitely recommend these aparmtents if you are looking for a family friendly and quite community. Read More