Briella Phoenix

I extended my stay another year, thanks to God and all I can say is that office staff and maintenance are top tier. Me and my kids enjoy the convenience of stores and entertainment near by. We do keep to ourselves so we enjoy the peace and quiet. Other residents walking by are friendly.

If I could give zero stars I would. I wish I never moved into this apartment. I knew it was a mistake from day number one. We moved in to a “renovated” apartment that clearly just got the landlord special. Thick white paint coated everything and shoddy floor paneling was installed with deep scratch marks already set in. The floorboards don’t meet the floor panels, giving all types of bugs ample space to multiply out of sight. Part of the floor is uneven and a cheap rubber divider that was... already peeling off had been installed to hide that fact.
Flash forward a year: the apartment is not the best but it’s centrally located & i wasn’t wanting to move, so I renewed. BIG MISTAKE.

Huge issues began just a few months later when RPM Living took over at the end of June. They raised my rent by over $100, started charging me a $200 month-to-month fee and tacked on multiple fees that they could not explain. Not to mention, everyone in the complex is paying $30-$35 for trash every month, we don’t even have valet trash! It’s just a few dumpsters, which have become overrun with garbage. I sent an email, called the office and made an in-person visit in July to talk about my ledger. They agreed that I should not pay & would not have late fees until the ledger was accurate. Then, at the end of July, I received (along with most of the complex) a five-day notice with late fees, informing me that if I did not pay rent, I would be evicted from my apartment. The office said it was a mistake and that all the letters were automated… this still makes no sense to me as each letter had to be printed and individually posted to each door.

Now, I have a huge roach infestation that continues to grow due to inaction. DO NOT RENT HERE. The only good thing here are my neighbors and maintenance. Read More

This place is a nightmare! The pool has been swamp green for over a month in the middle of summer and they continue to make excuses as to why they can't clean it. The gates to exit the property are always broken and don't work. The shared laundry has no AC and half of the machines in there don't work. There is pigeon poop all over the place and stray cats running around the property. They continue to raise the rent on us with no warning and if we don't pay they threaten to evict and ruin our... credit. Everything you see on their website is a complete lie. The management team does not care about you or your issues, they only care to get paid on time. Please do yourself a favor and do not rent here! Read More

Been here for almost 3 years.. it's been a good experience but that just changed recently. The property was bought out (used to be Zazu apartments) nois Tides At Osborn.. this new company did a few upgrades first, only to left the property go down the toilet..
Automatic gates always down, trash thru out the parking lot, pidgeon infestation with droppings everywhere and the most recent they have left the pool go green, if you're reading this as of July 2022, its been a couple of weeks that the... pool is unsanitary/unsable in the middle of summer.
First time ever I witness this in 20+ years I lived in AZ.
Moving out as soon as my lease ends. Read More

We have been wintering here since 2015. We keep the apt. year round. This year, 2020,2021 has been the best of the lot. The staff, new to us is friendly and responsive. Special thanks to Thomas, the caretaker, for his help when needed.