Collins off Colter*

I have lived here for nine months. Within three days of moving in, roaches became an ongoing problem. The infestation continued for most of my lease and was not fully addressed until about a month ago, after I issued a five-day notice requesting treatment of the entire building. Pest control is part of the lease agreement, yet I spent roughly twenty weeks dealing with roaches and repeated treatments.

Management also has a pattern of losing unit keys after work orders are submitted. The keys the... tenant has works just fine, but somehow their copies are not working/lost. Communication and accountability from the office have been beyond poor. My experiences with Alicea have been especially disappointing because her customer service has consistently lacked professionalism and basic courtesy.

The property now has a new manager. The manager who was here when I moved in left, and for a period of time there was no onsite manager at all.

One of the units connected to the infestation is currently listed as available. That unit has a strong musty, roach-related odor. I can smell it through the ventilation system in my apartment when I close the windows during dust storms.

Living here has taught me to be much more careful before signing another lease. I will not sign another apartment lease without seeing the assigned unit. I will check behind appliances, inspect cabinets, pay attention to odors from the ventilation system, and look closely for signs of pest activity before signing anything.

Spending a large portion of a nine-month lease fighting a pest infestation changes the way you approach renting. Future tenants should inspect the property carefully, ask direct questions about pest history, and get everything in writing before signing a lease. Read More

Take a look at the other real reviews and you will see this is one of the most poorly ran apartment complexes in phoenix. Water and AC are shut off every other day so if you like taking a shower better get used to not being able to. On top of that they may just randomly drop a letter saying they are going to cut a hole in your wall...they will cut the hole then leave it for a week. Then they will come back and put a trashbag over the hole then leave it for another week. Then they will come back,... fix the the hole, and leave all of the drywall debris in the apartment. WORSE APARTMENT COMPLEX DON"T DO IT. Read More

This apartment complex allows restricted breeds and I was attacked by one of the restricted breeds. The dog bite caused nerve damage and I still have no feeling in the left side of my foot as well as scarring. 911 was called as well as animal control. The apartment complex has done nothing about it and 3 months later I walk by the unit and the dog jumps on the gate and aggressively tries to attack my dogs.

The apartment complex does not require rental insurance so when something like this... happens you don’t have much support legally because lawyers want to make sure the complex has money for compensation.

So if you have children or dogs I would not move here. There are several aggressive dogs that are clearly a restricted breed and if they attack you or your loved ones, sadly you are kinda on your own. If you do move here be ready to always be watching your back for vicious dogs. You’ll see. Read More

No AC many many many times during the summer! Been here many years and never gotten better!!! Management could not care less!!!

Those four and five stars are most likely fake.
Water is off without an email. I have numerous email from the last owner. Its under new management and they suck. They entered my apt without an email or phone call. Plumbing fix. I had just cleaned my bathroom two days ago. I came home to a dirty tub and boot marks all over. I told them I wanted to be here because of valuables.
This complex has been poorly refurbished on the outside only. Summer approaches and I highly doubt the chiller system... wont last through it. Chiller system not an a/c system. Great to come home to a humid hot apt after working all day.
The rental price is greatly over priced. Laundry facilities use a phone app. Which they didn't inform us and the cost went up and I have money left on my old card.
So WARNING don't rent here. Neighbors are great. I give management -1 ? Read More