La Estancia Apartment Homes

I've lived here for 3 years and have never had anything but good experiences, I know it's an older complex, but the staff has always been super accommodating about getting anything fixed or changed. The space you get for the price make it worth it. I love having all the trees and grass that is hard to find in Tempe, a perk of the place being around for a while is that some of the trees are older and huge which I love.

If you are even remotely considering moving in here, please read this review. If you are still considering moving in after reading this review, make sure to do a full inspection of the apartment that you are moving in to, before moving in and check your water temperatures!

This place is probably the worst choice for apartments in all of Tempe. When I moved in, the front of the stove was literally melted, the compressor on the fridge was dying, there were little holes and dents in all of the… walls, the tubs were both discolored and mold on all of the walls. They told me that they installed new carpet in every apartment, between residents, but the carpet in my apartment was covered in paint near the walls and had a dark spot near the sliding door. It took them 3 days to replace the stove and two weeks to replace the fridge. They didn't bother addressing any other issues, so I had to clean the entire apartment, patch the walls, and use a steam cleaner to get all the paint and dark spot out of the carpet. During my stay, water started leaking from the roof in the shower. It took them over 4 hours to respond to the emergency service call and over 2 months, before they patched the hole that was made, during their repairs. They didn't want to finish the repairs, unless I was at the house, so I had to take 2 days off from work, just to get them to finish the repairs. The second day was because the one repair man who was scheduled to make the repairs called in sick (yet, I saw him riding around in a golf cart, so he apparently was not sick).

The biggest issue was that I never had hot water in my kitchen, the entire time that I lived there. This was due to the gaskets on the hot and cold water knobs, under the sink, were so degraded that if you turned the knobs even slightly, they would spray water everywhere. The repair men refused to fix the issue, even though I reported it 4 times.

At the end of my lease, I decided to move out. A month later, they decided to make me regret my stay there an even bigger disappointment, by sending me an invoice for almost $1000, for them to replace the carpets (that they had told me they replace between every resident) and $25 for for a slight dust ring on the roof, above the fan in the living room. After fighting with them for a couple weeks, I just paid them the money, to close off all ties with them. Read More

I contacted the office today because I found something hanging off my ceiling. The office quickly determined that it was a termite's nest. They stated that they will get someone to come out Tuesday and it is currently Friday. There was no sense of urgency nor did they make any accommodations. The way it is being handled is very unprofessional and I suggest that all current residents and future residents check the ceilings. It's a huge liability especially because I live on the lower level. … I don't know the severity of the damage and the office isn't willing to work with me. I've asked for the number for corporate and they refused to provide the information. I will be escalating this matter. Read More

The apartments were spacious. But water kept getting leaks so our water was turned off couple times a yesr. Staff was nice in the beginning but became rude. I was there over 2 years. They do take 3 pets most places only take 2.