Elan Cardiff By The Sea

Terrible property managers both past and current. The buildings are in daily neglect. They clean the main lobby walkway with a third party vendor 3x per week. 1 person is responsible for all 6 buildings. They simply won't add more people or services to the contract per the cleaning vendor. Once a week they clean the laundry room. Once a quarter they address and clean the building.

Residents are great overall but some do not pick up after their dogs. You will find dog crap all over the… green spaces and urine stains throughout the complex. Ripped carpets, broken doors, torn down signage and a security gate that works 50% of the time. The best of course is the non-residents who play pickleball in the tennis courts taking up your parking spaces. Just a matter of time that they file an injury claim against the complex!

Weeks before the Property Manager addresses any maintenance issues if at all. Read More

What an excellent location! I've been a renter for about a year and enjoyed their amenities and living near the coast. I always find the staff at the leasing office working on their computers or the phone or ready to assist. Christina was always professional and helpful whenever I needed service or had questions. It's great to see people who enjoy their job while keeping hundreds of tenants satisfied. Your hard work doesn't go unnoticed. Keep up the excellent work, Christina and staff!

The place looks ok, and the staff id nice when meeting to inquire, however, once you move in you no loner matter. Management is horrible! and maintains is a joke. If you are considering this place I would recommend asking tentants about their experiance and coming at night to walk around. Half the time lights outside donot work. Think twice before you sign. Parking is a horrible and trash is a major issue. Have low expectation and youll be ok.

My roommates and I knew that we would not get our deposit back for our apt in the B building based on how the office operates, we knew they'd find a way to max out the cleaning fees to make it take the whole $600 - but even worse, they are trying to charge us $900 after not showing up for the move out walk through - nothing was left broken or dirty. When we received the notice/bill I tried to call and discuss options. The manager was on vacation and the following week left office everyday by 1… pm it took a month of leaving voicemails , emails and showing up to the office in person to finally hear back - at that point they had already sent our bill to collections. HELPFUL TIP : call the collections office to have them “verify and validate” the debt- it legally cannot go on your report until that’s done. I sent a nice legal letter to Elán and the company explaining why the charges were illegal , it has been a whole year since this and the collections agency nor I have heard from Elán so as for now we don’t owe but we definitely won’t be seeing our money returned to us. They wait and put things off hoping issues will just disappear.
For Move in - we were going to take advantage of the 'move in early' deal, which they postponed by a week so we only got in a few days early -they postponed it because they were going to resurface the cracked tubs, which they Was NOT done by the time we moved in. They scheduled it 4 times and no showed (each time I had to pay for daycare for my dog) and finally came the 5th time. Which is how it went any time we needed maintenance done .
Parking - Parking SUCKS.You are allotted one covered parking space no matter what, even if you have a 3 bedroom. There is absolutely no parking in open spaces after 7PM. It’s supposed to be a gated community but the gates never worked, my car was broken into twice .
they take no responsibility for anything. If they don't do it, it's your fault somehow. A slew of things were not fixed in a timely manner including: Part of the ceiling falling on my roommate, which they repaired using BLUE PAINTER TAPE to fix- it fell an hour later .going without electricity for 5 days( which turned out they miss-wired everything making our place a fire hazard)
They were having issues with pipes and turned everyone’s hot water off from 8-4 pm every day for almost a whole month.
the garbage disposal shooting out dirty water from the dishwasher, the list goes on and on.
Management is AWFUL and only care about money Read More