The Bridge at Emeryville

As much as I appreciated living here, The Bridge needs improve their communication through email or even phone call.
Communication at this apartment is the worst. From the beginning of signing a lease to trying to get my deposit back after moving out, every step of the way communication from the leasing office has been terrible. I never knew a apartment complex would be so incompetent that they would send a deposit check, after moving out, to their own apartment complex because "the system was… not updated with the new forwarding address". Also, why do I have to be the one to call to follow up to find out about this 2 months after moving out? Read More

They don’t deserve any stars; If I could choose zero stars, I would.

I don't even know where to begin. I had lived here for 3 years and it was an absolute nightmare. You may wonder why I even stayed for 3 years but due to personal reasons, it was the best option for me during the time period. But fortunately, was able to get out of there and find an alternative living situation given my determination to get out.

Management is like a revolving door. The leasing team and manager had changed… about 5-6 times during the 3 year period I was there. As I was leaving, they were in the process of getting new management as the previous manager left...again. Not only that, but the staff in the front office are as rude as can be and are extremely UNHELPFUL. They do not care about any issue and it shows. I waited to leave this review until I received my security deposit back and the check cleared out of fear of retaliation from the front office staff that they may continue to delay the refund process as they had been already. There was no response to any of my emails regarding moving out or my security deposit. I had to go into the office and confirm they received my move out papers and I had to diligently call the front office to get updates on the security deposit refund, which they tried to short me because they took out last month utility bill out of my total without notice and I had already paid it separately.

My car was broken into twice, in their "safe and gated" garaging area. The first time, they made me file a police report in order to obtain video footage, just to lie and tell the police that my car wasn't in camera view. I went into the garage and found no less than 4 cameras that point in the direction of my car. I made them provide me with a new parking spot that is "in camera view". The second time my car was broken into, the front desk lady told me "Yep, same thing happened to me" and that was the extent of her advice. I spoke with many other residents, including three residents who had their WHOLE car stolen from the garage. Almost every day, I would walk outside and see car windows broken or tires stolen off of resident vehicles. Management never did one single thing to help remedy or make the residents feel safe. I increased my car insurance coverage and paid more per month out of fear my car would get stolen or damaged. Read More

First of all if you live on the first floor good luck sleeping at night. You hear every little food step from the apartments up stairs. The windows are not sound proof whatsoever. You hear everything outside. No AC AND heating is terrible during the winter. The complex is so called gated but yet there’s always homeless in the parking garage loitering. Very unsafe area. Never any hot water between 2am and 6am if you work graveyards. It’s Cali your going to smell weed wherever you go but you don’t… expect it to be stinking up your apartment 24/7. Read More

I lived here for almost a year and it was a nightmare. Our mailboxes were regularly broken into and packages stolen while in the possession of the management office. Stay clear.