Cascades

- Management is bad at maintaining the property. - Overpriced utilities worked into your bill because they work their watering cost into your bill. - Nothing ever gets fixed in a timely manner. - Major insect problems. - Trash disposal is not done often enough. - Theft issues in the apartment complex. - You have to pay through a separate app that charges $15 a month for a subscription. - 60 day move out clause because they want to keep you there without maintaining anything. - Wont refund you... the proper monetary amount for fixing items yourself after waiting months on end to have them fix it. - My neighbor also almost burned his entire unit down. - They don't fix structural safety issues before you move in so make sure you walk the apartment before renting it. - Huge deposit compared to other apartments. Read More

The complex is not facing major roads so it's pretty quiet for an apartment. I like the shopping down the street and Woodward Park is really close with walking trails nearby, too.

They put everyone through collection when you move out for your final check except what they don’t mention is they don’t take you off even when you pay.... oh and kiss your security deposit good bye they’ll make up excuses to take it.

My family and I have lived in these apartments since 2013, the old management and maintenance crew were amazing! New management came in and they are terrible. The ladies in the front are always rude their customer service sucks. Any time we need a light bulb or something fixed in our apartment it takes days for maintenance to finally come. I used to love living here but now it’s just terrible.

I lived at Crown point from 7/14 -11/19. Read your lease before you give them any deposit. Theres a 60 day move out notice requirement. They will also try and illegal keep large portions of your deposit. I received a notice in the mail from a collections company only a week and a half after moveout that I owed$140 over my $925 deposit. I had not yet even received my move out statement so I contacted the office. I was then emailed an invoice for their office that I was being charged a cleaning... fee, carpet replacement fee, the last months water and garbage (which they admitted was incorrect since I paid this with my last months rent) and a painting fee which came out to almost $1,070. They are claiming there was smoke damage ( I dont smoke, never used the fireplace, no candles, or anything else that causes smoke) in my unit which is why I was charged $340 for painting. The marks the are referring to is just dust that accumulates when furniture is in one spot for a period of time and is within normal wear and tear and I am not legally responsible to pay the painting under California Tenant Laws.The manager came back and said they werent necessarily smoke damage, but were marks that required painting. I asked to see any invoice or assessment by a professional that the marks were smoke damage, but was never provided that even after several requests. They are obviously trying to get around the wear and tear laws by claiming the dust on the walls was "smoke damage" They did admit that they sent me to collections too early as my final walkthrough was on 11/11/19, the charges were assessed by them on 11/13 and the letter I received said that the amount due was sent to collections on 11/24/19. The manager used tactics to try and shame me back and forth for almost a month that their office paid a lot to make the unit re-rentable. The unit only needed to be professionally cleaned, which im not disputing the charge for. I am disputing that they are breaking California tenant laws by charging me for paint after living there for 5.3 years and having only wear and tear marks on the walls which are not legally chargeable for, that they have poor office management to incorrectly charging me again for water and garbage, and immediately sending the balance to collections, all of which is also illegal according to a real estate attorney I spoke with.Make sure you have your unit professionally cleaned as they will use any excuse to charge you more in order to keep your deposit. Read More