The Dillon

I am a current resident. The property has 2 construction sites on either side which means loud noises starting at about 7:30am except for weekends. The small street at the front is always congested with construction vehicles.

The management team is very unprofessional and dismissive of residents' concerns after you move in.

I had an incident recently where I requested to have the exterior of my front door repainted because the paint was in bad condition and it was like that since my move in.… I was having a relative visit and wanted my apartment to look presentable.I put in a work order through the Resident portal app more than a week before my relative's arrival under "medium" priority expecting it to be taken care of within the normal timeframe for such issues I've had in the past which was about 2-3 business days.

Four days later I received an e-mail from management that my request had been cancelled because repainting the exterior of my door was not management's responsibility, but mine.

I found that odd because I didn't think it would be in the building's best interest to have a resident go choose a color or do a paint job to possibly disrupt the uniformity of the apartment door colors.

I reached out to management with my concern. After they realized what I was saying made sense, they callously responded that now I cannot paint the door myself and that they are busy and I would have to wait because they have more important things.

I asked the building manager Chanel directly if she can ask maintenance to prioritize painting my door exterior since I already waited 4 days in the work order queue and since THEY admittedly cancelled it in error, I would have to start over in the queue. I explained to her I had a relative visiting and I would really appreciate the one time gesture.

She doubled down unapologetically that I would have to WAIT, no timeframe given, because maintenance services 5 buildings. Read More