Residences at Lake Merritt

I absolutely do not recommend anyone living in this apartment complex. I was a resident between September 2022 to December 2023 (15months total).

Pros:
1. Staff is nice and will try to get to your requests as soon as possible but they are clearly underwater and I blame management.
2. Amenities decent and the location is definitely convenient. Stone throw away from Lake Merritt and it's beautiful here.
3. Rent is a good deal compared to the rest of the Bay Area.

Cons:
1. Extremely inconsistent… communication and do not trust a word from management. During my month of move-out I reached out and confirmed with the operations team multiples times on whether my apartment walls is up to standard (as in, I don't need to pay additional painting fee).

They did 2 walkthroughs and confirmed and promised I am good to go and I won't have to. Only to be slapped with an email from the collection company 2 weeks later. Asked management, had to follow up 3x in 2 weeks in order to get a response that they prob did the walkthrough with my furniture in and I had to return the apartment "as is" so I had to be charged.

At no point did anyone say anything about the community manager has the say over what residents need to cover or what the standard is. If you are a current or potential resident, keep your guard up, because this is some shady behavior.

2. The building has sound-proof issues. I had to file 3 noise complaints over neighbors who left their barking/screaming animals inside all day where they will bark at the door (so it echoes through the hallway) or left their music blasting for hours past 11pm. I was told those neighbors had moved, but def be aware of this issue. You can hear people stomping and walking as well. My neighors on my floor all suffered.

3. You have to constantly chase staff for follow-up if you want anything done. They are underwater. It is a problem.

4. Multiple incidents of theft and break-ins that they did not inform all residents on time for.

Please look elsewhere if you have other options. You do not need the stress. Read More

Been here almost 5 months now with no issues. I love the clean amenities, the friendly community environment and the convenient location.

My experience moving into Modera Lake Merritt has been great so far, the staff all have been very helpful and friendly even when just passing in the halls. Very quick to respond to any questions and concerns. Treated very well. I appreciate the down to earth community feel of all the staff. They care about where they live and it shows.

The Modera leasing staff is very knowledgeable, warm and friendly. The building security, cleanliness and appearance is awesome.