SKAIA

I want to be fair upfront — the on-site staff are great, the building is solid new construction (never hear my neighbors), the location is nice, and Timeless Coffee downstairs is a genuine perk. If this were just about the building, it’d be four stars. But since Sares-Regis took over management, the tenant experience has tanked.
The overall vibe from management is adversarial. Every minor issue — trash left in a common area, for instance — gets a building-wide email that reads like a legal… threat. Cameras will be checked, charges will be brought. It’s constant, and it sets a tone that makes you feel like a liability instead of a resident.
When they first took over, I had urgent maintenance requests open including a ceiling leak and a broken fridge. Radio silence. I had to physically walk into the office to get any response. The previous management company had also been handling renters insurance for a lot of tenants, and those policies quietly lapsed during the transition. Instead of giving people a reasonable heads-up, Sares-Regis stuck 3-day cure-or-quit notices on our doors. For a problem they inherited.
Common areas are locked down outside of limited hours — can’t access them early morning or late at night. This is my home, not an office building.
On the lease side, the previous company offered a 2-month concession on a 14-month lease and renewed it yearly. Sares-Regis replaced that with a 2-week concession, while advertising a 4+ week “look and lease” deal to new tenants. So existing tenants get a worse deal than someone walking in off the street. I’ve been here over two years, have an income around 8x the rent, and they still denied my application to transfer to a 1-bedroom because of a past bankruptcy — completely ignoring my actual payment history. So now I’m stuck paying month-to-month for a junior 1-bed that costs more than a 1-bedroom, with no options.
A note on the unit itself: the “green” HVAC system barely functions. Heating and AC are essentially nonexistent. West-facing units with the big windows become a greenhouse. Dishwasher doesn’t really work either.
The bones of this building are great and the on-site staff deserve better than the company above them. Also worth noting — shortly after Sares-Regis took over, they held a raffle where the entry requirement was leaving a 5-star review. So take the glowing reviews with a grain of salt. If you’re considering living here, just understand what you’re dealing with on the management side. Read More