The Crossings at Redlands

I had a very disappointing experience living at this apartment, especially considering it is marketed as a luxury property. For the price I paid, I expected higher-quality construction, better maintenance, and more responsive management. Unfortunately, there were ongoing issues with the unit that were never properly addressed. I frequently dealt with ants inside the apartment due to visible gaps and poor sealing in the wallboards, which is unacceptable for a so-called luxury complex, especially… considering I kept the apartment very clean. My upstairs neighbors were consistently noisy, often late at night, and the office did not help me resolve the situation despite multiple complaints. Additionally, residents were offered incentives to leave positive reviews, which makes it hard to trust the overall ratings. Communication from the office overall was frustrating, as responses were slow or nonexistent when concerns were raised. They did not pick up my phone calls many times. When I moved out, communication was especially poor. One staff member told me that if I moved out earlier than my lease ending date, my rent could be prorated and refunded, so I planned around that information. Later, she corrected herself and said that was not true. Mistakes like that should not be happening, especially at a luxury property. When I moved out, I was charged a cleaning fee, which felt unfair given that I had hired my own cleaning services before returning the apartment over. In another review, you can see that they charge residents for similar move-out items. This is concerning, especially since in California, properties are not supposed to charge tenants for normal wear and tear. Being charged a cleaning fee under these circumstances felt unreasonable with what renters should expect. Overall, this apartment did not live up to its luxury label, and I would not recommend it based on my experience. Read More