River Pointe

To be frank, I am glad that I moved out. Things were fine until I had new neighbors move in above me just a few months before my lease was up. I submitted numerous complaints to the front office as I could not sleep at night due the neighbors being night owls and there was noise, music and yelling all night long just about every night. The unit was uninhabitable. All they told me to do was call security and when I did, the neighbors wouldn't open the door for them. I even had to call the police… a few times, too. I requested a transfer and the guy in the office told me, "You are responsible for finding one to transfer to so just look online and let us know." When I went to the office to speak to them, he asked if I had requested a transfer and acted as if he had no idea was I was talking about and just gave me some snide comment saying, "Well, I called them, but I guess they aren't listening." I could not believe how I was being treated so I decided that I would move out rather than risk getting stuck under the neighbors for another year. I was able to find a community elsewhere and when I moved out, the place was clean. A couple weeks later, I get my deposit back and it was basically nothing because I got nickel and dimed for TWO cleaning fees - one which was $50 and the other which was $165. I complained and got in touch with the regional manager who at least gave me $100 back, but not a penny more because, "the units need to get cleaned." She also had the nerve to tell me that she didn't feel that me saying, "the unit was uninhabitable" was an accurate statement and that "there really wasn't much they could do." In addition to the terrible service, the units get so much mold on the windows during the fall/winter so you will be constantly cleaning them, there are always sketchy cars parked outside on the street, I've seen people's tires stolen and the cops often frequent the complex - I once saw 7 SUVs pull in one day and I had 4 undercover cops draw their guns on a car that was 10ft. behind me one time. There are better and safer places out there that will provide better service to the residents. Do yourself a favor and don't live here if you can help it. Read More

The apartments aren't anything to get really excited about. The management seems to be done by someone who doesn't really take pride in what they do. Customer service isn't good. Expect for them to act like it is a burden to help you once you have moved in. It's a chore for them to answer or learn the answers to anything. Lots of amenities are offered, but they are all pretty low quality. Pools are small, gym has no free weights, walks in the cool night are accompanied by the homeless.

Be… careful to see where your apartment is located. You might end up living in a space that feels like it is being watched at all times. Privacy isn't easily achieved with windows that look directly into neighbor's homes and walls that lack any kind of insulation. The place came with terrible white blinds that are finicky and ugly. I don't know why the hanging white panel plastic blinds ever became a thing. The balcony is a waste of space since it feels more a stage than anything. Oh and plenty of pot smokers. They call it skunk weed for a reason.

That being said, many of the kitchens are being redone so that they look a bit newer. Cheap counter tops, average sized fridge, electric stove, no microwave. Nothing to get excited about. They basically just painted over the cheap cabinets with a white coat. They are made of really cheap materials. So cheap that one really needs to be careful about putting any weight in them. The space is actually pretty efficiently filled with cabinets so that is a plus. The garbage disposal is kind of a joke and seems to be the cheapest ones they could find in mass quantity. The newer flooring is a nice kind of linoleum that looks like wood. It's actually pretty decent.

Weird note: there are no lights in the living room or bedroom. Be ready to spend $80.00 plus on floor lamps since you'll need at least a couple of them. I wish that they would have installed the same flooring in the kitchen everywhere else. The carpeting is just not as nice, and I prefer to not have to buy a vacuum. The living room is average sized. Nothing to get excite about. Some of the apartments come with a fire place. Try to get one without it. It hasn't been updated for what looks like about 40 years. It's kinda ugly and it consumes quite a bit of the needed space.

In all, its not a terrible place to live, but the staff and low quality appliances just tell me that there is no pride in the management of the place. Kinda dumb when you consider the price. Read More

We lived in river pointe for 11 months and moved out last month. We were not really happy with the apartment and had to stay there to complete a school year. We just got some of our deposit back. The Office Staff who did the inspection mentioned that the carpets doesn't have any stains or tear and require only basic cleaning[60$], but when we got the bill there is an additional 150$ cleaning for the "heavy curry damage". Still don't know what it is.

Pros:
1.Rent is low
2.Lots of trees and… greenery
3.Good no of outdoor courts( tennis, handball)

Cons:
1.The apartment doesn't have a gate and the place is a hub for homeless people. You won't feel safe to walk around the apartment common areas even during daytime.
2.It is a 30 years old apartment and so if you are on upper floor always be ready to get complaints from people downstairs even for walking inside your home.
3. All the kitchen appliances are really old. [they mentioned about an upcoming update]
4.Don't be fooled by the apartment pictures in their sites. Everything will look okay at first and then within first week the apartment will start to look like ancient and dirty. Rooms, especially bathrooms are really small and walls are thin.
5. We have seen police vehicles inside the apartment (day & night).
6. Many of the residents are rude. We had bad experiences twice and reported it to the management.
7.No light fittings in bedrooms and living room.
8. Our apartment was near to the road so it was very noisy and most of the nights we could hear cars/ motorcycles racing on the roads.
9. There is always some kind of confusion when you go to pick up packages from the front office. Most of the time they say the packages are not there. Then you come again the next day some other staff will find the packages and say the packages came yesterday itself.

Overall I would say the place is good for guys who are looking for a cheap place to stay. I would not recommend this place to families with kids. Read More

This is a nice facility in a nice location but is run by a corporation that constantly tries to get more money out of you. The staff is friendly but has really high turnover. Two times I was told misinformation which resulted in apparently un-waivable late fees. I have only been charged 2 late fees in 20 years of apartment living and all both were charged by River Pointe. They also raise rent as much as possible as often as they legally can.

They also gave me the wrong total on move out and… withheld their error from my deposit ($140), plus a late fee ($55), plus the last utility bill which was higher than all the other utility bills ($30 extra). Also, I'm pretty sure one of the maintenance people stole my drill battery and charger (another $100). So I am down about $325 in 7 months.

And to top it off, when i moved in the kitchen cabinets were completely disassembled and fridge was moldy due to a mistake on their part. Of course none of this was listed on their move in walk through, yet every scratch and smudge was kept track of on their move out walk through so they could charge as much as possible. They kept as much of my deposit as they could figure out how. to keep, more than any other place I have lived.

This is the only place I have ever moved out of due to dissatisfaction. I have lived about 10 places in my adult life and have never left a bad review. This place is OK if you don't mind being charged $50 extra here, $100 extra there. I am glad to be gone and live in a more predictable and trustworthy apartment complex. Read More